Job Description
Build a Great Career with SOCRadar!
SOCRadar is at the forefront of cybersecurity innovation, continuously expanding globally with feature-rich, multifunctional solutions. Our mission is to enable organizations to proactively defend against evolving cyber threats by providing automation-enabled visibility into surface, deep, and dark web intelligence.
Enterprises worldwide rely on SOCRadar’s scalable and cutting-edge solutions to protect their most valuable assets: brand reputation, employees, customers, and business operations.
If you are passionate about threat intelligence, digital risk protection, and cybersecurity research, this is your opportunity to join a world-class team and make a significant impact in the fight against cyber threats.
Overview:
As an Renewals Specialist for the MEA region, you will be responsible for managing existing accounts while ensuring high levels of customer satisfaction. Your primary focus will be on nurturing relationships with clients, identifying opportunities for cross-selling and upselling our products and services, and driving customer success in this fast-growing market.
Key Responsibilities:
1. Account Management:
- Build and maintain strong, long-lasting relationships with existing clients in the MEA region.
- Serve as the primary point of contact for all client-related inquiries and issues.
2. Customer Satisfaction:
- Regularly assess customer satisfaction through feedback calls, surveys, and in-person meetings.
- Address customer concerns promptly and effectively, ensuring resolution and satisfaction.
3. Cross-Selling and Upselling:
- Identify opportunities for cross-selling and upselling additional products and services to existing clients.
- Develop tailored proposals and presentations to showcase the value of our offerings.
4. Performance Tracking:
- Monitor account performance and customer usage data to identify trends and growth opportunities.
- Prepare detailed account reports and updates to share with management and relevant teams.
5. Collaboration:
- Work closely with the sales, marketing, and customer support teams to ensure a cohesive approach to account management.
- Participate in product training and development sessions to stay updated on industry trends and product features.
6. Growth Strategy:
- Collaborate with the sales team to develop strategies for growth within the MEA region.
- Assist in the implementation of promotional campaigns and initiatives tailored to existing customers.
Qualifications:
- Bachelor’s degree in Business, Marketing, or a related field.
- 4+ years of experience in renewals or sales, in the MEA region.
- Strong understanding of customer service principles and practices.
- Fluent in Arabic and English, with excellent communication, interpersonal skills, and the ability to build client rapport.
- Proven track record of achieving sales targets through cross-selling and upselling efforts.
- Ability to work independently and collaboratively in a team environment.
- Proficiency in CRM software such as HubSpot or Salesforce
What SOCRadar Offers Teammates?
- Opportunity to work with a talented and experienced cybersecurity team
- Private Health Insurance
- Remote working flexibility
- Educational Budget
- Access to SOCRadar Academy E-learning Platform
- Day off on your birthday
- Professional growth and career development opportunities
If you are passionate about cybersecurity and eager to contribute to a safer online ecosystem, we would love to hear from you!
