Job Description
About Statusphere
Statusphere is an influencer-marketing technology platform built for enterprise brands to make human-generated content scalable, measurable, and brand-safe across social, retail and paid media channels. The platform uses AI to automate and orchestrate large-scale creator programs, from sourcing and vetting influencers, to fulfillment, compliance, tracking and rights management. Brands including Express, Parlux, Kendo Brands, and LG H&H use Statusphere to drive social SEO, improve product discoverability and generate measurable sales impact online and in-store. For more information, visit www.joinstatus.com.
About the Role:
Reporting to the Sr. Manager, Creator Support, this role executes and owns assigned projects while delivering an exceptional creator experience. Responsibilities include responding to creator inquiries across email, DMs, and chat, reviewing gift card compensation eligibility, managing sparked content communication, supporting inbox workflow, and contributing to KPI reporting. Identifies opportunities for improvement from the creator perspective, stays current on influencer marketing trends.
What You’ll Do:
- Monitor email, DMs, creator-facing chat and answer all inquiries within one business day.
- Effectively follow up with creators missing deliverables after the deadline to increase post rate.
- Accurately review creator collab gift card compensation eligibility.
- Manage communication of sparked content to creators.
- Assist in managing the inbox workflow, delegate tagged conversations when additional support is needed to ensure creator messages are reviewed in a timely manner.
- Identify opportunities for improvement while taking the creator perspective into account.
- Seek out opportunities for growth and development with your manager.
- Actively engage and participate in 1-on-1s, team meetings, and training sessions.
- Stay updated on influencer marketing trends to provide the best creator experience.
- Execute and own all assigned projects and tasks with a strong self-starter mentality.
- Other projects and tasks as assigned.
What We’re Looking For:
- Ability to work efficiently while maintaining attention to the details
- Strong self-starter and problem-solving mentality with the ability to act and react in a professional manner when confronted with adverse situations
- Demonstrates critical thinking, personal organization, and interpersonal skills
- Growth mindset: an ability and desire to learn and pivot skill sets based on business needs
- Delivers written and verbal communication in a clear, compelling manner with minimal errors
- Proven ability to prioritize and multitask. and manage multiple projects simultaneously
- Enjoys working on a team but is successful working independently and taking ownership of tasks
Work Experience:
- 2+ years of experience in creator support, influencer marketing, social media management, customer support, community management, or a related client-facing role, preferably in a fast-paced, digital marketing, or startup environment.
Preferred Education:
- Associate’s degree or Bachelor’s degree preferred, or equivalent combination of education and relevant work experience.
Travel: Typically, less than 5%. Remote environment. No special physical demands required.
What You’ll Get:
- Competitive Compensation
- Medical, Dental, and Vision insurance
- Unlimited PTO + paid holidays
- 4% 401(k) match
- Work from anywhere – fully remote flexibility
- Paid parental leave
- Employee stock options
- Opportunities for growth & leadership in a fast-growing company
- Collaborative, innovative, positive, team-oriented culture
