Job Description
Contract Type: full-time, permanent
Location: Brighton Head Office, remote
This role is accountable to lead for providing subject matter expertise and support Admissions Operations, with a focus on identifying market requirements, competition trends, resolution of complex cases and managing agent engagement.
ABOUT THE ROLE
Admissions Processing
- Act as the first point of contact for Admissions Operations on all matters related to the designated region.
- Provide expert advice to Admissions Operations on academic credentials or complex cases within the specified region
- Collate information from specified source markets about any developments which may impact the way in which Admissions processes are delivered. Examples may include changes in education systems which might impact transcripts etc, exam timings to anticipate peak periods etc.
- Provides inputs to the knowledge Management team in Admissions to ensure continuous improvement in processes.
- Provide information to the Customer Services team as required to enable the prompt resolution of customer complaints or escalations.
Sales Engagement
- Act as the single point of contact for sharing information about changes to the admission/application processes with the regional sales teams.
- Collate requests for changes to the Admissions processes from the Regional Sales and review these with the Admissions Operations to agree on the feasibility and timing of any changes to be made.
- Provide training and guidance to Regional Sales teams on any changes to admissions processes, destination market regulatory requirements, and continually reinforce best practices.
Agent Enablement
- In conjunction with the Regional Sales team, grow and retain relationships with source market agents in the designated region.
- Ensure that agents within the relevant source markets have the relevant information and knowledge pertaining to Study Group’s admissions processes, and destination market regulator and compliance requirements.
- Undertake regular operational reviews with key agents to identify and suggest process changes, and to identify/share examples of agent best practice.
- Representing Admissions in agent meetings and events as required.
- Support the onboarding of new agents and the design/delivery of regular training updates on an ongoing basis.
- Promote the use and benefits of Study Group’s Agent Self-Service portal.
- Provide agent insights to the Admissions Operations and Partner Marketing to enable the continuous improvement of admissions processes.
- Act as a point of escalation for Agents on all matters pertaining to admissions, ensuring that agent satisfaction is maintained and always improved.
ABOUT YOU
- Experience of working within an International Admissions environment is preferred.
- Deep knowledge of the regulatory and educational systems for designated region.
- Proven track record in relationship management.
- Experience of working in a complex multi-dimensional matrixed organizational structure to deliver strong business outcomes
- Demonstrable track-record of delivering results in a high-paced and pressurized environment
- A strong collaborator who develops effective relationships across all parts of Study Group and with key external stakeholders.
- Highly organised and self-motivated; able to prioritise work and work to tight deadlines.
- A confident communicator who can stand their ground in challenging situations, influences effectively and seeks to achieve win/win outcomes for all parties and maintain positive working relationships.
- Takes an end to end view on operational processes, and demonstrates awareness of critical inter-dependencies and opportunities to drive process improvements for the benefit of both Study Group and its agents
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. We are a trusted international educator to students and more than 50 university partners globally. We deliver high-quality international education solutions that drive success for our partners and students. We are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available.
ORGANISATION COMPLIANCE
For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.
