Job description
About Synapticure
As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS’ new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.
The Role
Synapticure is seeking an Associate, Strategy & Operations to support growth and operational excellence across the organization. This role will work cross-functionally with clinical, product, data, and operational teams to develop and implement strategic initiatives, optimize workflows, and support leadership decision-making.
The Associate will contribute to program management, data analysis, and process improvement, with a focus on supporting CMS GUIDE and other value-based care programs. The ideal candidate is a proactive problem solver with experience in healthcare startups, consulting, or payer/provider environments. They are skilled at communicating across diverse stakeholders—from executives to front-line staff—and thrive in fast-paced, dynamic settings.
Job Duties – What you’ll be doing
- Identify and engage potential provider partners to expand programs and services
- Build and maintain partner relationships to support collaboration and program compliance
- Manage administrative elements of partner contracts, amendments, and program oversight
- Lead CMS GUIDE and other program administration, ensuring compliance with guidelines
- Coordinate operational tasks, reporting, and program tracking
- Design and optimize workflows to improve efficiency and scalability across teams
- Monitor operational metrics and maintain dashboards for real-time visibility
- Collaborate with the data team to define and track success metrics for programs
- Audit program success with care teams and support CMS data submissions
- Present data-driven findings and recommendations to stakeholders in clear, actionable formats
- Assist in managing cross-functional projects from inception through execution
- Define project scopes, coordinate timelines, and ensure effective communication of outcomes
- Identify opportunities for innovation and gather feedback on process or technology gaps
- Support leadership in strategic planning, market research, and evaluation of growth opportunities
Requirements – What we look for in you
- 2+ years of experience in a healthcare startup, consulting firm, or payer/provider organization
- Proven involvement in cross-functional, strategic initiatives
- Strong communication and interpersonal skills with the ability to engage diverse stakeholders
- Experience collaborating with partner organizations or customers
- Proficiency with data analysis tools, particularly spreadsheet-based analysis
- Familiarity with project management tools and methodologies (e.g., workflow diagrams, gantt charts, risk registers)
- Enthusiasm for new models of care, with the ability to inspire and motivate others
- Intellectual curiosity with a willingness to solve problems across a variety of domains
- Strong problem-solving skills with the ability to anticipate and mitigate risks
We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:
- Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we serve, and we put their needs first in everything we do.
- Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families, and personal experiences, we recognize the seriousness of our patients’ circumstances and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
- Seek to understand, and stay curious. We start by listening to one another, our partners, our patients, and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.
- Embrace the opportunity. We are energized by the importance of our mission and bias toward action.
$70,000 - $80,000 a year
Competitive salary commensurate with experience
Comprehensive medical, dental, and vision coverage
401(k) plan with employer matching
Remote-first work environment with home office stipend
Generous paid time off and sick leave
Professional development and career growth opportunities
