IT Support

Job description

Company Description

Together with 6,900 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help.

Kliklok International Ltd., based in Bristol, UK is part of the Syntegon Group. We specialize in highly efficient and reliable secondary packaging machinery, with Syntegon technologies being used in industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery.

Job Description

You will be the visible, trustworthy IT professional colleagues rely on when technology interrupts their work. This role combines rapid incident response with methodical maintenance of the modern workplace: you’ll support desktop and laptop hardware, software (including email and in‑house apps), telephony systems and peripherals — both onsite and remotely. You’ll also collaborate with central IT teams to ensure inventory, deployments and security standards are consistently met across the organisation.

You will own the day‑to‑day support experience for users while coordinating with central teams and suppliers to keep services running smoothly and securely.

• Provide frontline support to employees by phone, remote tools and onsite visits; triage, log and resolve incidents and service requests in the ITSM tool.
• Troubleshoot desktops, laptops, printers, telephony systems and peripherals; arrange repair or replacement of defective hardware as needed.
• Maintain an accurate device inventory in the CMDB and manage device lifecycles (PCs, phones, printers), ensuring consistent deployment standards.
• Install and configure devices to central specifications, support workplace setups and advise users on ergonomics and correct use of applications.
• Act as the coordinating contact between users, central IT domains (servers, network, telephony, printers) and external suppliers/partners.
• Contribute practical user documentation, proactively communicate during disruptions and support central IT projects, releases and process/tool improvements while complying with audit/security requirements.

Qualifications

We’re looking for a technically capable, hands‑on professional who can combine troubleshooting with disciplined processes and clear communication.

• Degree in IT or equivalent training/experience in IT support/consulting, with proven experience in a similar role or environment.
• Deep knowledge of Microsoft client OS (Windows ¹⁰⁄₁₁), Microsoft 365 and the hardware/software components of a modern workplace.
• Practical experience with ITSM tools and CMDB processes; basic networking knowledge is advantageous.
• Strong troubleshooting, fault‑finding and deployment skills across hardware and software domains.
• Analytical, systematic approach with the ability to prioritise effectively and meet SLAs.
• Customer‑focused under pressure; familiarity with manufacturing environments and compliance/audit processes is a plus.

Beyond technical competence, these professional strengths will help you succeed and grow in the role.

• Clear and confident communicator in written, verbal and presentation settings, able to engage stakeholders at all levels.
• Highly organised, reliable and detail‑oriented with strong follow‑through and ownership of tasks.
• Collaborative team player who supports colleagues across teams and locations and coordinates with external partners.
• Strategic thinker with a practical, hands‑on mindset — you enjoy solving problems directly and improving processes.
• Flexible and resilient in a fast‑paced environment, able to respond quickly while maintaining service quality.
• Improvement‑driven: actively seeks efficiencies and enhancements in tools, documentation and workflows.

Additional Information

We believe work should be both rewarding and enjoyable. You’ll be part of an open-minded, supportive team where collaboration, growth, and new ideas are encouraged. Alongside this, we offer a competitive package of benefits to help you thrive both at work and in your personal life:

• Competitive salary with regular reviews
• 25 days’ holiday plus bank holidays to recharge
• Generous pension scheme with Aviva
• Life assurance of 7 x annual salary for peace of mind
• Simply Health medical cashback plan for everyday healthcare costs
• Income protection after 2 years’ service
• Cycle to Work and Tech schemes to make life easier
• Wellbeing support through Everymind at Work
• A friendly, social culture with regular activities and the chance to grow your career in a global company with a local spirit