Job description
Company Description
- Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people
- Enjoy work-life balance with flexible working options, and well-being initiatives that prioritise your health
- Join a company that fosters a culture of respect, resourcefulness, and inclusivity
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we’re driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we’re reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
Job Description
The Business Optimisation Manager plays a key role in strengthening Direct Sales performance by supporting capability development, planning, reporting, cost management, and continuous improvement initiatives across Consumer and Growth portfolios. The role is primarily responsible for managing and enhancing direct sales capabilities, with a strong focus on sales scripting, while also contributing to the successful delivery of Direct Acquisition programs.
Working closely with senior sales leaders and key stakeholders across the organisation, the Business Optimisation Manager leads the execution of sales capability frameworks, ensures high-quality and timely delivery of initiatives, and identifies opportunities to improve sales and marketing effectiveness to maintain a competitive advantage.
In This Role You Will
Review and optimise sales scripts to meet customer needs, regulatory obligations, and competitive positioning.
Evaluate and improve the end-to-end customer journey to enhance experience and acquisition outcomes.
Conduct competitor analysis and benchmarking to continuously strengthen sales capability.
Lead and deliver optimisation projects across Direct Acquisition, ensuring timely execution and alignment with annual operating plans.
Maintain program documentation, post-implementation requirements, and governance processes.
Collaborate with Consumer and Growth teams to identify and implement further optimisation opportunities.
Qualifications
Experience in continuous improvement or project delivery roles, preferably within TAL or a similar organisation.
Strong stakeholder management and relationship-building skills, with the ability to influence senior leaders.
Effective communicator with proven experience engaging frontline teams.
Sound understanding of business unit and organisational policies, procedures, and guidelines.
Strong analytical and problem-solving capabilities.
Additional Information
TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:
An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
Reconciliation Advocates – Read our Innovate Reconciliation Action Plan.
We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.
You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
