Job Description
Company Description
Drive operational excellence. Build capability. Improve outcomes.
Neptune Pacific is undergoing an exciting phase of transformation and growth. Established in 2020 through the acquisition of Pacific Direct Line, the business brought together two of the South Pacific’s leading shipping and logistics providers to deliver fully integrated supply chain solutions across the region.
Today, Neptune Pacific continues to strengthen its network and capabilities across the Pacific and beyond. The company is part of The Wonderful Company, headquartered in Los Angeles, California. The Wonderful Company’s portfolio includes globally recognised brands such as FIJI Water, JUSTIN Vineyards & Winery, Landmark Vineyards, Wonderful Citrus, Wonderful Pistachios, Teleflora, POM Wonderful and Suterra.
We are seeking an experienced and hands-on EMR (Equipment, Maintenance & Repair) Specialist to join our Operations & Logistics team in a pivotal technical and training-focused role-supporting operations across the Pacific.
Job Description
Reporting to the Technical Manager, this role combines deep technical expertise in Equipment Maintenance & Repair (EMR) with frontline coaching, operational training, auditing, and continuous improvement. You will play a critical role in lifting operational capability, improving repair decision quality, strengthening safety outcomes, and embedding consistent standards across multiple sites.
This is an opportunity for a highly experienced M&R professional who enjoys being close to operations, influencing teams, and driving meaningful improvement across safety, quality, and commercial performance.
Int his role, you will:
- Approve container repair estimates and validate repair scope, cost, and quality outcomes
- Deliver practical, high-impact operational training across multiple sites
- Develop and embed SOPs, training frameworks, and assessment programmes
- Conduct audits, site observations, and operational assessments
- Identify trends, capability gaps, and improvement opportunities through EMR insights and operational feedback
- Drive repair consistency, reduce rework, and improve estimate accuracy
- Support cost recovery activities through accurate damage validation and evidence gathering
- Reinforce strong safety behaviours and practical HSE controls across operational teams
- Operate a closed-loop improvement process focused on continuous learning and performance uplift
As the EMR Specialist, you will work closely with depot teams as both a technical advisor and performance coach, supporting practical execution while helping build long-term operational capability.
This role requires extensive travel across operational locations and will suit someone who thrives in dynamic, fast-paced operational environments.
Qualifications
What You’ll Bring:
We are looking for a seasoned industry professional with strong technical capability, practical operational experience, and the ability to engage and influence frontline teams.
Essential Experience & Qualifications
- IICL (Institute of International Container Lessors) certification
- 5+ years’ experience within container M&R, depot operations, or port-based operational environments
- Strong hands-on experience in container survey, repair, estimate validation, and repair decision-making
- Proven experience making real-time repair, offhire, and disposal decisions
- Experience developing and delivering operational training programmes and SOPs
- Demonstrated capability conducting operational audits and assessments
- Ability to travel extensively across operational locations
- Strong understanding of safety systems, operational standards, and continuous improvement practices
Highly Regarded
- Qualifications in training, adult education, or instructional design
- Additional industry certifications in container M&R, asset maintenance, or operational disciplines
- Experience working across multi-site or multi-country operational environments
You are a practical, solutions-focused operator who leads by example and comfortable coaching and influencing frontline teams. Highly organised with strong attention to detail, you are also commercially aware with sound operational judgement and confident navigating complex operational environments.
This is an opportunity to step into a high-impact role where your expertise will directly influence operational performance, safety outcomes, training capability, and commercial results across the business.
This is a permanent position based in Auckland. All applicants must have the right to live and work in New Zealand at the time of applying. The successful candidate may be subject to undergo a Police Check and/or Pre-Employment Drug Test.
Additional Information
Our Neptune Pacific Contribution:
- Competitive benefits package (salary plus bonus)
- Hybrid working model
- Opportunity for development and internal mobility
- Wonderful Giving - allowing you to donate company money to a cause of your choice.
- Wonderful Neighbour - spend a day in the community helping with various service projects.
- Company focused on wellness and health.
This is a rare opportunity to step into a high-impact role where your technical expertise and leadership will directly influence operational performance across the business.
If you are passionate about operational excellence, technical leadership, and building capability in high-performing teams, we would love to hear from you. Apply now and help drive the future of operational performance and technical excellence across our network.
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