Job description
Thumbtack helps millions of people confidently care for their homes.
Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.
About the Global Sales Operations Team
Our mission is to empower Thumbtack’s Pro Sales teams to successfully acquire top-quality local professionals. We do this by driving the right strategy, processes, and initiatives. Working closely with Data Science, Product Ops, QA, Training, and Frontline Sales, we design smarter workflows, boost performance, and create better experiences for pros.
About the Role
As the Director, Global Sales Operations, you’ll be both a strategic leader and a hands-on operator. Your role is to shape our sales strategy while also driving its execution. You’ll set the vision, design strategies, and launch initiatives that create outstanding experiences for Thumbtack’s pros and customers at key moments.
Reporting to the Vice President of Commercial Operations, you’ll lead teams across North America and the Philippines while acting as a trusted advisor to executives. You’ll also work closely with frontline sales leaders to improve processes and introduce Gen AI innovations that make sales and customer experiences more efficient and impactful at scale.
What you’ll do
- Set Sales Strategy & Vision – Define and drive a clear sales strategy, with a strong focus on pro experience, while energizing cross-functional teams (sales tech, commercial ops, frontline) to deliver results.
- Advise Executives – Act as a trusted strategic partner to Thumbtack’s leadership, providing insights and aligning sales operations with broader company priorities.
- Champion Small Businesses– Advocate for pro needs with urgency, designing solutions that improve the end-to-end sales experience while balancing cost and sustainability.
- Optimize Operations– Conduct comprehensive analysis of processes, team performance, and workflows to identify improvements, then implement systems and rhythms that keep teams focused yet adaptable.
- Innovate with Gen AI– Lead adoption and continuous improvement of Gen AI solutions that scale and enhance sales and customer experiences.
- Measure & Improve Performance– Critically assess data to understand root causes and drive performance improvements
- Lead & Develop Teams – Manage and coach a ~20-person team of analysts and managers, motivating them with clear vision and strategy while fostering growth and performance.
In order to be successful, you must bring
- Sales Leadership Experience– 10+ years in Sales Strategy, Operations, or Success, including 5+ years leading multi-level teams (ideally analysts through senior managers).
- Strategic Problem-Solving – Proven ability to design and execute strategy, with experience in top-tier consulting or high-growth tech environments.
- Analytical Rigor – Skilled at both big-picture strategy and hands-on data analysis, including root-cause diagnosis and insight validation.
- Operational Excellence – Track record of building and scaling processes that improve efficiency, quality, and customer experience while managing cost.
- Change Leadership – Experienced in transforming organizations, elevating talent, and driving cultural shifts toward high performance.
- Influence & Communication – Strong storyteller with data and strategy; adept at aligning cross-functional teams and influencing without formal authority.
- High-Growth Adaptability – Thrives in fast-changing environments, prioritizing effectively and moving with urgency to maximize impact.
Expected salary ranges
- For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $239,000 - $292,000
- For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $215,000 - $263,000
- For candidates living in all other US locations, the expected salary range for this role is currently $203,000 - $248,000
Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
#LI-Remote
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.
We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.
