Job Description
Client Support Specialist
Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits
We are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company’s main customer service inbox and is responsible for the prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction.
What you’ll do:
Internal Communication
Initiate communication and follow up on customer tasks to the Accounting team relating to:Customer refunds, Member account adjustments , Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting
Communicate with the Customer Success team regarding any Greek customer accounts that need high priority attention.
Document in detail, all correspondence relating to chapter management.
External Communication
Receive and manage customer communication on all inquiries related to:Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management
Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines.
Review and make recommendations about chapter roster updates including member status discrepancies and adding new members.
Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other OmegaFi products and services may be able to enhance those operations.
Proactively maintain a thorough knowledge of each assigned national organizations’ details and reporting requirements
Customer Service
Develop and maintain relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership
Assist clients with questions, problem solving and system or reporting issues
Field incoming member, parent and administrator calls in accordance withOmegaFi’s customer service philosophy
Respond in a timely manner to all voicemails and client communications
Cultivate, maintain and enhance the company’s relationship with assigned clients
Interpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally to research and discuss
Work flexible hours, including evenings and weekends.
Training
Facilitate system training and implementation programs to undergraduate and alumni officers.
Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter utilizes, and other services available
Assist with sit-ins during new employee training
What you’ll bring:
High school diploma
Customer service experience
Excellent organizational skills and the ability to multi-task
Ability to analyze and interpret data
Analytical and problem-solving skills
A self-starter with the ability to work with people in a team capacity and independently
A high degree of attention to detail
Proficient with Windows, Microsoft Office and Adobe Acrobat applications
Excellent written and oral communication skills
Why This Role
Play a key role in supporting the financial health and operational success of Greek organizations
Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters
Gain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reporting
Take ownership of time-sensitive communication and drive measurable improvements in customer satisfaction
The Company offers a comprehensive employee benefits program, including:
- Medical, dental, and vision insurance options
- 100% Employer paid short/long term disability
- Basic Life
- 401(k) option with 100% company match up to 4%
- Non-Exempt employees have a generous accrual policy
- 10 sick days annually
- 10 company paid holidays
- 6 weeks paid parental leave
Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.
Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more.
Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.
Interview Process & Expectations
Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.
To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.
CCPA Disclosure Notice: Click Here
