Job Description
True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.
Job Responsibilities
The Junior NOC Network Administrator supports the maintenance, management, and reliability of IT infrastructure within the Network Operations Center (NOC). This role helps ensure the availability and performance of network and system services by monitoring system health, supporting routine maintenance, troubleshooting hardware and software issues, and assisting with day-to-day operational support.
Duties Include:
- Support the maintenance and management of IT infrastructure within the NOC environment.
- Monitor system performance, availability, and operational health.
- Assist with troubleshooting hardware, software, network, and system-related issues.
- Perform routine system maintenance in accordance with established procedures.
- Support patching and system update activities to help ensure systems remain current and secure.
- Maintain and monitor system backups and backup-related processes.
- Manage or assist with user accounts, access permissions, and basic identity administration tasks.
- Provide technical support to NOC staff to help ensure seamless daily operations.
- Work closely with network engineers, system administrators, and other IT personnel to resolve operational issues.
- Assist with identifying recurring problems and recommending improvements to system reliability and performance.
- Support the implementation of approved system and infrastructure changes.
- Document system configurations, changes, incidents, troubleshooting steps, and resolutions accurately.
- Communicate clearly with both technical and non-technical stakeholders.
- Follow established operational procedures, escalation paths, change management practices, and documentation standards.
Job Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
- Training or practical experience in system administration.
- Training or practical experience managing and maintaining IT infrastructure in a NOC or similar operational environment.
- Basic proficiency with Windows and Linux operating systems.
- Training or experience with virtualization technologies.
- Training or experience with system monitoring tools.
- Training or experience with backup solutions and backup management processes.
- Foundational understanding of hardware, software, network, and system troubleshooting.
- Strong problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work effectively under pressure in a fast-paced operational environment.
- Ability to interact professionally with both technical and non-technical stakeholders.
- Ability to accurately document system configurations, changes, incidents, and resolutions.
- Active U.S. Secret clearance required.
- Certifications such as CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate, or Red Hat Certified System Administrator are highly desirable.
- Familiarity with ITIL practices is preferred.
- Experience in a fast-paced NOC, service desk, systems operations, or similar operational environment is preferred.
- Requires an Interim DoD Secret or comparable clearance
We’re actively searching for talented and expereinced professionals who are ready to experience the True Zero difference. As a True Zero team member, you’ll enjoy:
- Competitive salary, paid twice per month
- Best in class medical coverage
- 100% of medical premiums covered by True Zero
- Company wide new business incentive programs
- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)
- 3 weeks of PTO starting + 11 Paid Holidays Annually
- 401k Program with 100% company match on the first 4%
- Monthly reimbursement of Cell Phone and Home Internet costs
- Paternity/Maternity Leave
- Investment in training and certifications to broaden and deepen your technical skills
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
