Job Description
Hiring Immediately - Only USC and GCH Candidates can apply
Title: Business Systems Analyst – CRM with Sales force Commerce Cloud
Location – Remote Work - EST/CST
Type : Full-Time
Salary : $Market (Best Possible)
Related Experience: MANDATORY
At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:
- Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
- Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY
- Experience with IT ticketing system for stakeholder management of system issues and requests
- Experience designing and supporting digital portals (customer, partner, or employee-facing)
- Familiarity with analytics
- Ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
- Strong analytical and troubleshooting skills
- Project management capabilities (Atlassian JIRA & Confluence experience a plus)
- Experience with integration of ecommerce, portal, and CRM systems
- At least 3 years’ experience in the Medical Device industry or medical field
