Job Description
Title – Business Systems Analyst – CRM
Position – Full Time
Location – Remote Work
Rate - $Open (Best Possible)
Years of Related Experience:
At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment
Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:
· Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
· Experience with experience platforms (e.g., Salesforce Commerce Cloud)
· Experience with IT ticketing system for stakeholder management of system issues and requests
· Experience designing and supporting digital portals (customer, partner, or employee-facing)
· Familiarity with analytics
· Knowledgeable and experienced working in a regulated environment
· Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
· Ability to translate, comprehend, and action both business and technical need.
· Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)
· Experience with integration of ecommerce, portal, and CRM systems
