Job Description
Want to get to the next step in your international career?
We can support you!
Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. Ubi custom-curates Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.
One of our clients is the leader in Visual AI–powered test automation, helping engineering teams ship
high-quality software faster and with confidence. This client’s platform enables teams to modernize
testing, scale quality, and eliminate visual bugs across the software development lifecycle
Apply now! This is a unique opportunity for you to not only accelerate your international career but also work in a groundbreaking company.
Challenge
As a Technical Account Manager (TAM) , you are a deeply technical, customer-facing leader responsible for driving technical onboarding, adoption, and long-term customer success post-sale.
This role is ideal for engineers who love working hands-on with code, test frameworks, and CI/CD pipelines - and who are equally motivated by helping customers realize value, scale usage, and embed Applitools into their day-to-day development workflows.
You will work in close partnership with a Customer Success Manager (CSM), forming a unified account team where:
● The CSM owns relationships, value realization, renewals, and expansion with economic buyers and champions
● The TAM owns technical onboarding, implementation, adoption, and ongoing technical success across practitioner teams
What you’ll do
Technical Onboarding & Time-to-Value
● Own the technical onboarding experience for new customers
● Lead hands-on enablement sessions to implement across test frameworks and CI/CD pipelines
● Guide customers through initial use cases that align with their success criteria
● Ensure customers reach meaningful value quickly and confidently
Adoption & Ongoing Technical Success
● Drive sustained adoption across teams, projects, and workflows
● Help customers expand test coverage, standardize best practices, and scale usage over time
● Provide expert guidance on test automation strategy, visual testing, and quality maturity
● Identify adoption gaps and proactively recommend technical improvements
Technical Ownership & Problem Solvin
● Serve as the primary technical point of contact for assigned accounts
● Troubleshoot and resolve complex technical challenges in coordination with Support team
● Conduct technical health checks, architecture reviews, and optimization sessions
● Lead root cause analysis for escalations and recurring issues
Customer Advocacy & Risk Management
● Proactively identify technical risks that could impact adoption, satisfaction, or renewal
● Partner with CSMs to support renewals and expansions with strong technical validation
● Advocate for customer needs by sharing product feedback, patterns, and gaps with Product and Engineering
Cross-Functional Collaboration
● Collaborate closely with Product, Engineering, Support, Sales, and Customer Success
● Contribute to onboarding playbooks, best practices, and enablement materials
● Help improve internal processes that scale technical customer success
Mandatory skills
● Advanced/fluent English skills – Excellent written and verbal communication skills
● Strong hands-on engineering background with proficiency in Java, JavaScript/TypeScript, Python, or similar (Minimum 5+ years of experience)
● Experience with test automation frameworks, APIs, and CI/CD pipelines
● Solid understanding of the software development lifecycle (SDLC)
● Proven ability to debug, troubleshoot, and solve complex technical problems
● Strong communication skills and comfort working directly with senior engineers and technical leaders
Preferred Qualifications
● 5+ years of experience in QA Test automation or DevOps
● Experience in test automation (functional, regression, UI testing)
● Familiarity with Playwright, Selenium, Cypress, or similar frameworks
● Prior experience in a customer-facing technical role (TAM, Customer Success Engineer, Support Engineer, Solutions Engineer)
● Background in Quality Engineering, Software Development, or DevOps
● Experience supporting customers across different maturity levels and organizational
complexity
Perks and Benefits
As a Sr. Technical Account Manager - Automation Test Engineer @Ubiminds, you:
• Are placed in a product-based company, with the same treatment as their full-time employees.
• Have our full back-office support, from career guidance to HR and concierge services.
• Enjoy our remote-first policy – we are a distributed team, after all.
• Get your own MacBook (none of that “bring your own device” stuff here).
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games
How our process works
• An initial general quick chat with a Tech Recruiter
• Interview with Tech Recruiter (specific chat about the job opening)
• Client process (this may vary)
• Offer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
