About unitQ
We founded unitQ in 2018 to provide a real-time AI customer insights platform. Our AI agents automatically transform customer feedback from support tickets, product analytics, social media, and surveys into insights. This helps us drive product innovation, resolve issues faster, and improve customer experiences by listening to the authentic voice of our customers.
Our platform includes agentQ, an autonomous AI system that helps users interact with their data. It converts complex information into clear, actionable steps. The platform gathers feedback from many channels and translates over 100 languages. It then uses machine learning to categorize every touchpoint into more than 1,000 custom categories.
Users can create custom dashboards and ask critical business questions. They can act on this data by receiving alerts on trending issues, prioritizing product roadmaps, and creating support tickets. We support various business functions, including monitoring and resolving issues, analyzing customer journeys, developing products, optimizing customer support, and conducting competitive analysis.
Our customers have seen significant results, including a 2x increase in customer retention, a 40% reduction in support tickets, an 18% increase in Net Promoter Score (NPS), and a 50% faster issue resolution time. We serve companies like PayPal, Zendesk, Bumble, Uber, Draftkings, Pinterest, Block, AllTrails, and Udemy. We are backed by investors such as Accel, Gradient Ventures, Zendesk Ventures, Google, Stepstone, and Creandum. Our specialties include product quality, user feedback, bug detection, review management, customer experience, quality assurance, product operations, product management, user experience, and mobile application development.
Mission & Values
Our vision is to help create a world of high-quality products.
Our core values include:
- Quality: We are dedicated to delivering effective products to our customers.
- Customers First: We develop products that address real customer needs.
- Passion: We are passionate about our work.
- Culture: We value integrity, accountability, and ownership among team members.
Team & Culture
We have a team of 51-200 employees. Our team is growing, talented, and diverse, and we seek self-motivated individuals passionate about building AI-first products. We aim to create a fun and creative working environment.
We are committed to hiring diverse talent and celebrate different cultures, perspectives, and experiences within our team. We believe a diverse and inclusive team helps us build strong products. Our leadership consists of experienced individuals focused on launching and scaling companies.
Benefits & Perks
We offer employees competitive compensation packages. Our benefits include unlimited paid time off (PTO), health insurance, and access to wellness programs. We also provide a fun and creative working environment.
Frequently Asked Questions
unitQ provides a real-time AI customer insights platform that uses AI agents to automatically transform customer feedback from various sources like support tickets, product analytics, social media, and surveys into actionable insights. Its platform, agentQ, aggregates, categorizes, analyzes, and enables action on this feedback, supporting functions such as issue monitoring, customer journey analysis, product development, customer support optimization, and competitive analysis.
unitQ’s core values include a focus on Quality, prioritizing Customers first by building products that solve real needs, a passion for the work they do, and a belief that Culture matters, emphasizing integrity, accountability, and ownership among team members.
unitQ offers competitive compensation packages, unlimited PTO, health insurance, access to wellness programs, and a fun and creative working environment.
unitQ fosters a culture that values diversity and inclusion, believing it is key to building great products. The company prides itself on a team with integrity and accountability, where individuals are self-motivated, passionate about building AI-first products, and encouraged to take ownership of their work in a fun and creative environment.
unitQ was founded in 2018.
unitQ is active in the Product Quality, User Feedback, Quality Monitoring, Customer Feedback, Bug Detection, Review Management, Customer Experience, Quality Assurance, Quality Engineering, Product Operations, Product Management, User Experience, Mobile Application, Cx, Saas, Ai, and Customer Retention markets.
unitQ has 51-200 employees.
unitQ hires globally with a remote-first approach, allowing employees to work from anywhere.
unitQ is not actively hiring at the moment. Check back later for new opportunities.
Yes, unitQ is a remote-first company.
unitQ's website is www.unitq.com .
You can find unitQ on LinkedIn .
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