Job description
Work remotely in LATAM or PH—run live contact center ops
- Role: Five9 Contact Center Admin (Excel-heavy)
- Location/Type: Remote (LATAM preferred, PH considered) • Fixed hours
- Pay: $2,000–$2,500/month
- Schedule: Full-time, weekday coverage (US hours)
Run real production campaigns, not dashboards. You’ll set up and operate contact center flows, automate reports, and keep things moving fast—without waiting on data teams or approvals.
What you’ll do
Configure campaigns and queues (Five9 or similar)
Pull/export contact center data (CSV-style)
Build reports in Excel for ops teams
Run live dashboards and metrics
Support real-time questions from agents/leads
Solve with formulas, not manual work
Automate repeat tasks if possible (SQL/Python bonus)
Must-haves
5+ years in contact center admin (Five9 or similar)
Strong Excel (PivotTables, VLOOKUP/XLOOKUP, formulas)
Passed live Excel test (required to be hired)
Able to work full-time US hours
Reliable schedule, no frequent connectivity gaps
Nice to have
SQL or Python (report automation, scaling)
Five9 hands-on (not just exposure)
Perks & pay
Pay: $2,000–$2,500/month (based on experience)
Fully remote role
Real ownership of live ops—not back-office busywork
Direct impact, no analyst bottlenecks
Tight feedback loop with leads and ops
Schedule & setup
Full-time (US business hours)
LATAM preferred; PH ok with consistent hours
No travel
Work independently day 1
You’ll keep the contact center live, accurate, and moving. This role isn’t junior—it’s for operators who can drop in and run systems that matter.
You like speed. You finish things. You don’t wait for perfect.
At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.
