Job Description
Company Description
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
Overview:
This is a second line of defence (2LoD) role. It focuses on complex investigations, rules management, data, monitoring, and reporting—not the high-volume transaction reviewing.
SIM Swap, account takeover (ATO), identity theft, and card-not-present fraud is increasing therefore forming part of this role’s focus.
We put people first. It’s all about you..
Proven experience in fraud detection, risk management, or a similar analytical role
Proficiency in data analysis tools (such as SQL or Excel) to query large datasets and identify anomalies.
Knowledge of common fraud typologies like SIM Swap, account takeover (ATO), identity theft, and card-not-present fraud.
An inquisitive mindset with the ability to spot subtle patterns that others might overlook.
Excellent communication skills, with a focus on explaining complex technical findings to non-technical stakeholders.
This is a hybrid role working from our Farringdon office 1-2 days per week.
We work together. Your team and the people you will work with…
The UW Fraud Team is responsible for developing and implementing effective strategies and solutions to solve our business problems.
Working in the Legal and Compliance division, reporting to the Fraud and Financial Crime Manager, this role will work alongside 2 other Fraud Analysts.
We deliver progress. What you’ll do and how you will make an impact.
As the Fraud Analyst at UW you will have the following responsibilities:
Monitor and analyse fraud escalations to identify and prevent fraudulent activity across multiple products
Investigate suspicious accounts and conduct root-cause analysis on fraud patterns to mitigate future financial loss.
Collaborate with cross-functional teams, including Customer Support and Engineering, to improve detection logic and system rules.
Prepare detailed reports on fraud trends and loss metrics for leadership to support data-driven decision-making.
Support regulatory reporting through Suspicious Activity Report (SAR) creation and PECR reporting to the ICO
We are seeking a candidate who combines analytical thinking with a sharp attention to detail to solve complex problems and ensure accuracy. You should be adaptable enough to keep pace with evolving fraud trends while maintaining the highest ethical integrity and confidentiality. Most importantly, you will balance rigorous security with customer empathy to ensure a fair and seamless experience for our users
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
An industry benchmarked salary. We’ll share it during your first conversation.
Annual discretionary performance based, annual bonus scheme.
Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
Holiday trading- buy & sell up to 5 days holiday each year
Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
Save as You Earn scheme.
Family-friendly policies, designed to help you and your family thrive.
Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
Electric Car salary sacrifice scheme through Tusker
Belonging groups that help UW shape an even more inclusive future.
A commitment to helping you develop your career journey through learning, coaching and new experiences
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Nicola Dorrington will be your point of contact throughout the recruitment process.
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
