Job Description
Company Description
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
Job Description
We deliver progress. What you’ll do and how you will make an impact.
You will lead the execution and performance of our customer marketing, supporting the Senior Manager in shaping the overarching “In-Life” roadmap. Your work ensures our customers are supported from day one through to long-term loyalty.
Your responsibilities will include:
- Journey Delivery: Implementing plans that protect customer trust and value across Email, Letter, SMS, and App.
- Service & Regulatory Execution: Turning technical or legal requirements into “human” brand messages that are easy for customers to understand.
- End-to-End Ownership: Leading the full rollout of marketing plans, from writing the initial brief to final reporting and optimisation.
- Commercial Support: Using customer insights to find ways to reduce churn and maintain the health of our customer base.
- Performance Tracking: Monitoring key metrics like open rates, digital adoption, and churn to ensure journeys remain healthy.
- AI Integration: Contributing to evolving plans on how we use AI to accelerate progress and improve efficiencies.
Qualifications
We put people first. It’s all about you..
As our new Marketing Manager, you are an organised problem solver who can translate complex briefs into simple, clear instructions. You are a collaborator who champions the customer at every turn and has a genuine interest in coaching and mentoring others to help them develop.
To be successful in this role, you will need:
- Solid experience in a Customer Marketing or Lifecycle role.
- Strategic and executional mindset, with the ability to define strategy as well as deliver it.
- Data literacy, specifically using insights and segmentation for personalised campaigns and robust Test & Learn programmes.
- Compliance awareness, with experience working alongside Legal teams to meet regulatory requirements.
- Briefing and prioritisation skills to manage multiple cross-functional initiatives in a fast-paced environment.
- AI curiosity, showing evidence of experimenting with AI to drive automation or improve marketing approaches.
- Loyalty knowledge (engagement frameworks or loyalty programmes) is a significant plus.
Additional Information
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Hybrid working, with 2 days in the office.
- Electric Car salary sacrifice scheme through Tusker
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Family-friendly policies, designed to help you and your family thrive.
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Luke de Pledge will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
