Job Description
Company Description
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put People Firs t. It’s all about you.
We are looking for a strategic product manager ready to lead our transition from a ‘one-size-fits-all’ model to a dynamic, personalised customer experience. As Senior Product Manager , you will own the strategy for our Configure Price Quote (CPQ) ‘in-life’ engine, using deep data insights to build bespoke bundles and automated tariff triggers. We’re looking for a forward-thinker who can influence senior stakeholders, mentor high-performing squads, and stay ahead of market trends to ensure our household propositions remain market-leading.
Job Description
We deliver progress. What you’ll do and how you will make an impact.
As the Senior Product Manager for Customer Propositions, you will be at the forefront of transforming our offering. You will lead the architectural and logical transformation of how we offer services, owning the “in-life” logic that governs how customer status changes trigger tariff adjustments and bespoke service bundles.
Your responsibilities will include:
- Lead the development of the CPQ “In-Life” engine, building the complex rule sets that govern how a customer’s bundle evolves after joining.
- Transition the business from a static model to a highly segmented, dynamic offering leveraging datasets like broadband availability and energy info.
- Design and implement automated “trigger” logic where changes in customer status (e.g. activating a mobile SIM) instantly recalculate and adjust tariffs.
- Optimise cross-sell and retention efforts by building decisioning tools that use “in-life” data points to determine the right offer at the right time.
- Drive the design process for complex features, solving deep-seated user pain points across multiple engineering teams.
- Set and track domain-wide KPIs and OKRs, managing trade-offs for business goals and presenting strategic recommendations to executive leadership.
We work together. Your team and the people you will work with…
You will lead a high-impact, cross-functional squad at the heart of UW’s transformation. You will collaborate closely with other Product Managers, Engineering and Data teams to remove dependencies and align on a domain-wide strategy. Your team’s purpose is to shift UW from a “one-size-fits-all” model to a dynamic, data-driven experience where every customer receives a bespoke bundle of features, pricing, and discounts tailored to their household needs.
Qualifications
To thrive in this role, your technical toolkit and experience should include:
- Technical Mastery: Proven experience buildingdata products or decisioning engines and working with complex rule sets, specifically within Configure Price Quote (CPQ) functionality.
- Data-Driven: with the ability to build automated decisioning logic that ingests large datasets. You’ll design complex A/B tests, establish robust data governance, and develop models that inform strategic investment choices.
- Strategic Impact: A track record of owning multi-squad roadmaps and making high-stakes, non-reversible strategic decisions.
- Advanced commercial acumen: Understanding the link to the bottom line and key commercial metrics such as LTV and CAC.
- Domain Expertise: Highly desirable experience in working in domains with decision making journey such as credit assessment, loans, or mortgages, or experience building “home moves” journeys in the utilities space.
- Operational Excellence: An expert in stakeholder management, with a proven ability to proactively align a complex web of conflicting internal and external partners. You are a compelling communicator, skilled at crafting narratives for executive leadership and preparing high-level strategic recommendations.
Additional Information
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Flexible working — remote-first and the option to work a 4 day week.
- Work-from-anywhere policy for up to 2 weeks per year.
- Discounts on our services and a free Cashback Card.
- Matched-contribution pension scheme and life assurance up to 4x salary.
- Family-friendly policies designed to help you and your family thrive.
- A benefits allowance to use for you choice of flexible benefits such as private healthcare or gym membership
- Belonging groups helping shape an inclusive future.
- Sabbaticals to reset and learn new stuff after a few years in the business
- A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Claire Fennell will be your point of contact throughout the recruitment process.
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
