Job Description
Descrizione dell’azienda
Veolia is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia’s Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.
Descrizione del lavoro
About Veolia Group
Join a global environmental pioneer with 218,000+ employees worldwide. At Veolia, we’re directing the ecological transformation through innovative solutions in water, waste, and energy management. Our impact? Creating a sustainable future for generations to come.
What Makes Us Special
Our EMEA Aftermarket Team is at the forefront of pharmaceutical and microelectronic water quality certification. We’re the industry pioneers in detecting water contamination through total organic carbon (TOC) analysis, ensuring the highest quality standards for pharmaceutical and semiconductor processes.
Analyzers and Instruments
• Total Organic Carbon (TOC) Analyzers:
M9/M5310C: Latest generation analyzer for lab, online & portable TOC analysis
M500/M500e: Online TOC analyzer for regulated industries like pharmaceutical or microelectronics
Boron Ultra: provides highly sensitive, real-time monitoring of trace boron levels in ultrapure water systems, specifically designed for semiconductor and microelectronics
CheckPoint: portable, real-time TOC sensor that provides rapid measurements for spot-checking on water systems
TOC-R3: high-temperature combustion analyzer for TOC and Total Nitrogen measurements, for complex industrial and environmental samples
InnovOx: for complex industrial and environmental TOC samples, featuring innovative Supercritical Water Oxidation (SCWO) technology
• Bio Analyzers:
Eclipse: Bacterial monitoring system for pharmaceutical water
Soleil: compact bioburden analyzer for monitoring critical points in water systems
Your Role
Manage a team of Field Service Engineers of Analytical Instruments in Italy:
• Manage and coordinate field service team operations
• Oversee installations, validation and maintenance of analyzers
• Ensure timely response to customer requests
• Supervise technical documentation and customer relationship management
• Direct team development and training initiatives
• Monitor and improve team KPIs (Customer Satisfaction, Utilization, etc.)
• Support the team during peak service periods in the field
• Up to 40% travel and field work with overnight stay
A typical week as a Field Service Manager involves strategic oversight and team management responsibilities. Throughout the week, the manager monitors team performance and service delivery, coordinates complex maintenance projects and conducts quality checks on completed service reports. They manage spare-part inventory, approve emergency visits/shipments, and coordinate technical problem-solving sessions while participating in management meetings and strategic planning discussions. The role requires constant attention to team utilization, workload distribution and emergency response protocols. Focusing on reviewing team performance and KPIs, evaluating customer feedback, planning upcoming training activities, and conducting one-on-one meetings with team members. The position demands a balance of operational management, technical oversight and field work, and administrative duties while maintaining strong relationships with both the service team and customers. Regular coordination with other regional managers and driving continuous improvement initiatives are also key aspects of this role.
Qualifiche
Required Qualifications:
• Valid Visa and work permit for Italy (EU)
• Engineering, chemistry, or laboratory background with management experience
• Fluency in English and Italian
• Valid driving license (B)
• Strong people management and technical skills
Preferred Qualifications:
• Salesforce proficiency
• Pharmaceutical industry expertise
• GMP knowledge
• Technical knowledge of analytical instrumentation
Management Aspects:
• Direct supervision of up to 6 team members
• International collaboration opportunities
• Responsibility for team performance and development
• Strategic planning and resource allocation
Ulteriori informazioni
What We Love About This Role
• Freedom to manage your own schedule
• Mix of remote office work and field support
• Small but very effective teams and International collaboration opportunities
• Continuous learning and growth through our outstanding mentoring program designed to support your professional development
• Flat organizational structure with direct reporting to EMEA Service Leader
• Defined KPIs for successful and directional improvement (Customer Satisfaction, Utilization, Capacity, etc.)
• Building a partnership with our customers
As a Field Service Manager, you are responsible for cultivating a customer-centric culture within your team while representing Veolia Analytical Instruments at a management level. The role demands exceptional guidance and interpersonal skills to guide your team in delivering unrivalled customer service while managing complex stakeholder relationships. You must coach your team members on professional conduct, especially during invigorating situations and set the standard for customer interaction excellence. Your position requires strategic thinking to balance customer satisfaction with team capabilities, ensuring that your engineers maintain the highest levels of professionalism and technical expertise. Success in this management role depends on your ability to develop your team’s customer service skills, implement effective communication strategies and build long-term partnerships with key accounts. You’ll need to handle escalated customer issues diplomatically, mentor your team in conflict resolution and maintain the company’s reputation through consistent service excellence. The role also involves creating and enforcing customer service protocols, measuring customer satisfaction metrics and implementing improvement strategies based on feedback.
Expectations
• Fast and dedicated approach to learn the necessary technical skills
• Open mindset in problem solving and outside the box thinking
Why You’ll Love Working Here
• Genuine work-life balance
• Comprehensive trainings for our analyzers
• Inclusive, diverse workplace
• Data-driven growth opportunities
• Focus on employee wellbeing
• Opportunity to leave a footprint in the company
Our Promise
We believe happy employees create exceptional results. That’s why we invest heavily in your development, comfort, and success. At Veolia, you’re not just filling a position - you’re joining a movement toward environmental sustainability while building a rewarding career.
Veolia embraces diversity and evaluates all applications without discrimination. Ready to make an impact? Join our team and help shape the future of environmental solutions!
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
