Job Description
Company Description
Clean water for the world!
Veolia Water Hungary Ltd. is a market-leading membrane technology company, where we have been manufacturing and developing equipment for drinking water and industrial wastewater treatment for more than 20 years.
We operate at three locations: our factory is located in Oroszlány, our research and development center in Tatabánya, and our global customer service, financial center and project engineering in Budapest.
The Oroszlány membrane factory started operating in the industrial park in 2002, and has now become one of Hungary’s leading water treatment technology manufacturing plants. Our products help purify drinking water and treat wastewater.
We are a cohesive, supportive community, offering a family-friendly, stable workplace. Because clean water will always be needed.
Job Description
As a billing and logistics specialist you will be responsible for the invoicing processes for Veolia including invoice creation, upload and delivery to customers as well as working with customers on resolving invoice related disputes including analyzing and resolving root causes. You will also be responsible for urgent logistics and delivery related escalations to ensure customer emergencies will be resolved as well as managing return orders. Setting up customer portals will also be part of your job.
Billing and Logistics:
- Managing Billing and sending invoices to customers
- Processing invoices (Pro-forma, intercompany, credit/re-bill, customs invoice)
- Cash in advance invoice creation
- Customer and government portal management and portal invoice uploading
- Onboarding Veolia on customer portals
- Work closely with finance / collection for credit block release
- Support collection team to reduce past dues
- Work closely with AP team to optimize vendor invoice mgmt.
- Payment advice forwarding
- Managing return workflows and orders
- Delivery note creation for 3rd party sales orders
- Involvement in creation of 3rd party GR & IR
- Resolving BNRTA issues
- Tank creation/management
- Work with shipping department to organize expedited shipments
- Acquire proof of Delivery (POD)
Account Management
- Handling queries to meet customer expectations
- Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP
Dispute Management
- Investigate and resolve customer invoice issues to facilitate cash collection for better cash cycle results
- Perform root cause analysis to improve billing quality
- Analyze root cause for dispute and eliminate to prevent reoccurrence
Qualifications
Essentials
- Advanced level of French and English
- 2-3 years relevant professional experience
- Accuracy and attention to details
- Time management and allocation of priorities
- Effective and professional verbal and written communication – both with internal and external customers
- Good problem-solving capability
- Customer service attitude with ownership on any kind of queried
- Logical thinking, analytical mindset
- Reporting skills
- Proficient IT skills including Excel and Outlook
- Team Player
- You can come to the office 1-2x/week
Desired Characteristics
- University or Colleague degree
- Advanced level of the language of the supported region
- Solid SAP knowledge and experience as a user
- Salesforce.com experience
- Mentor attitude
- Experience in customer service / order management
- Additional relevant foreign language knowledge
- Lean/Six Sigma or process improvement and project management mindset
What we offer:
You will be part of a motivated, professional team.
We provide a competitive salary and other benefits including:
● Value-creating tasks and challenges in a successful and environmentally conscious company
● Cafeteria
● Medicare private health insurance
● Life insurance
● Birthday bonus
● Home Office opportunity
● Employee support program (e.g. legal, health, psychological counselling, medical screening tests)
● Family support (e.g. start-of-school support)
● Reward for employee referral
● Regular training and development opportunities
● Safe, stable, family-friendly workplace for the long term in Váci Greens Office, Budapest.
Additional Information
As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
