Job Description
Why Verifone
For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.
Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. Currently, we do allow a hybrid work schedule but we regularly revisit our attendance policy.
What’s exciting about the role
The Order Management Analyst plays a critical role in ensuring accurate, compliant order processing and delivering a high-quality customer experience for VeriFone customers. This position partners closely with Sales, Sales Operations, Product, Services, Warehouse, and Repair teams to manage orders from purchase order receipt through fulfillment and post-shipment support.
This is a fast-paced, detail-driven role that requires strong communication skills, comfort handling high-volume email and phone interactions, and the ability to manage multiple priorities while meeting service-level agreements (SLAs).
Key Responsibilities
- Process a high volume of customer orders with accuracy and compliance, from purchase order receipt through shipment, credits, rebills, and DOAs
- Manage a consistent order queue while meeting defined SLAs and quality standards
- Serve as a primary point of contact for customer and internal inquiries related to order status, discrepancies, freight issues, shipping errors, and billing questions
- Resolve escalations from Sales Support Representatives by providing clear guidance and timely solutions
- Communicate effectively with internal teams (Sales, Sales Ops, Warehouse, Product, Services) to ensure timely order fulfillment and issue resolution
- Provide proactive follow-up on orders and accounts to ensure customer satisfaction
- Handle a high volume of inbound and outbound emails and phone calls with professionalism and efficiency
- Assist with administrative coordination for rollouts and special projects as needed
- Adapt to evolving procedures, systems, and business priorities in a deadline-driven environment
Skills and Qualifications
- Strong verbal and written communication skills; ability to communicate clearly with both customers and internal stakeholders
- Proven customer service experience in a high-volume phone and email environment
- High attention to detail with a strong focus on accuracy and compliance
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Comfortable working under pressure while meeting deadlines and SLAs
- Strong problem-solving, research, and analytical skills
- Team-oriented mindset with the ability to collaborate across departments
- Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word)
Preferred but not required
- Experience with order management or ERP systems (Oracle E-Business Suite, Business Objects a plus)
- Understanding of end-to-end order processing workflows
- Bilingual
Our commitment
Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
