Job Description
Company Description
For over 29 years, Version 1 has partnered with leading global brands to deliver digital, cloud, and enterprise application solutions that drive business success. We are proud to be recognised as:
- Oracle Innovation Partner of the Year 2023 (EMEA)
- Microsoft Global Partner of the Year (Modernising Applications)
- AWS Collaboration Partner of the Year (EMEA)
- One of the Best Workplaces for Women in the UK & Ireland (2023)
With 3,700+ people and revenues exceeding €347m/£302m, Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.
Job Description
Oracle Service Delivery Manager
Lead Finance ERP Delivery. Drive Customer Success. Grow Strategic Accounts.
Are you an experienced Service Delivery leader with a background in Finance ERP systems— such as Oracle EBS Financials, Oracle ERP Cloud, SAP, or Workday?
Do you want to play a key role in delivering high-quality services, building lasting client relationships, and driving growth within strategic accounts?
Join Version 1, an award-winning Oracle partner with over 700 specialists globally, delivering Finance, Supply Chain, and HR transformation programmes across a wide range of industries.
We are looking for a Service Delivery Manager who brings strong Finance ERP domain experience, combined with commercial awareness and leadership capability, to join our growing Enterprise Applications Practice.
Why This Role?
You will:
- Leverage your Finance ERP expertise across Oracle and other leading platforms
- Own and grow strategic customer relationships
- Work with modern cloud technologies and large-scale ERP programmes
- Drive both delivery excellence and commercial outcomes
- Join a collaborative, people-first consultancy environment
Key Responsibilities
Customer & Service Leadership
- Act as the customer champion, ensuring high-quality service delivery and satisfaction
- Lead Service Reviews, manage escalations, and maintain strong stakeholder relationships
- Drive Continual Service Improvement (CSI) initiatives
- Ensure compliance with ISO 20000 and service standards
Commercial & Financial Management
- Own monthly and quarterly forecasting(costs, revenues, profitability)
- Identify and drive growth opportunities within existing accounts
- Support and lead bid and sales activities
Operational Delivery
- Define and execute service delivery strategy with senior stakeholders
- Ensure effective resource planning and team structure
- Manage risk, knowledge, and service continuity
- Contribute to service design and implementation
People Leadership
- Lead, mentor, and develop delivery teams
- Manage utilisation, performance, and engagement
- Foster a high-performing, collaborative culture
Qualifications
What We’re Looking For
Core Experience
You will have:
- Strong background in Finance ERP systems, including:
- Oracle EBS Financials or Oracle ERP Cloud
- OR other enterprise Finance platforms such as SAP or Workday
- Proven experience in service delivery, account management, or managed services
- Experience delivering or supporting ERP transformation programmes
Key Skills
You will have:
- Strong commercial acumen with experience driving revenue growth
- Expertise in financial forecasting (revenue, cost, gross profit)
- Excellent stakeholder management and communication skills
- Strong analytical and decision-making ability
- Experience in process-driven / ITIL-aligned environments
Leadership Attributes
You will be:
- Proactive, self-starting mindset
- Comfortable challenging stakeholders and driving outcomes
- Curious, adaptable, and solutions-focused
- Ability to inspire teams and lead through complexity
What Sets You Apart
You will have:
- Experience across multiple ERP platforms (Oracle + SAP/Workday)
- Strong understanding of Finance processes (GL, AP, AR, P2P, R2R, etc.)
- Track record of improving customer satisfaction and service performance
Summary
A leadership role for a commercially minded Service Delivery Manager with Finance ERP expertise, responsible for delivering exceptional service, strengthening client relationships, and driving growth across strategic accounts.
Additional Information
Why Version 1
- Be part of a global Oracle practice of 700+ specialists
- Over 500+ certified professionals across the entire Oracle ecosystem
- Work on large-scale, multi-pillar enterprise Oracle Cloud programmes
- Work with ahigh-performing, collaborative Oracle practice
- Oracle Innovation Partner of the Year 2023 (EMEA)
- We provide end-to-end Oracle business transformation services, including consulting and advisory services, implementation, integration and managed services
- Our expertise in OCI enables us to deliver scalable, flexible, and high performance cloud solutions to the unique needs of our clients
- Join an award-winning consultancy recognised for innovation and delivery excellence
- Clear career progression, strong leadership support, and genuine investment in your growth
- A culture that values expertise, autonomy, and doing things properly
- Strong career progression & mentorship through our Strength in Balance and leadership programmes, including quarterly Pathways Career Development reviews.
- Significant training budget for certifications and further education.
- Version 1 Annual Excellence Awards & Call-Out recognition platform celebrating achievement.
- Moments that matter & enhanced maternity/paternity leave policies to support your journey.
- Active ESG & CSR initiatives, allowing you to give back through fundraising, volunteering, and diversity, inclusion & belonging programmes.
Benefits include:
- Quarterly performance-related profit share
- Hybrid / Remote working flexibility
- Pension, private healthcare, life assurance cover
- Certified Great Place to Work for 10+ years running
This is hybrid based with occasional travel to your nearest base office.
Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)
+447840839370
#LI-AB1
#LI-Hybrid
We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers
Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!
