Job Description
Description
Since 2016, Wallarm has been on a mission to secure the internet’s critical infrastructure: APIs. Today, we are the trusted choice for over 200 of the world’s most innovative companies, from high-growth startups to Fortune 500 and Nasdaq leaders. Our unified platform provides full-lifecycle API security — helping teams discover their attack surface, protect against modern threats, and respond to incidents in real-time. As a graduate of Y Combinator and fueled by a recent $55M Series C, we are scaling our global, remote-first team of 150+ innovators to solve the next generation of security challenges.
Our product:
Wallarm API security solutions provide proven performance to support innovative companies serving millions of users and billions of API requests per month. Hundreds of Security and DevOps teams globally use Wallarm daily to:
Discover. See every asset across your entire attack surface—from cloud environments to every API endpoint with auto-discovery capabilities.
Protect. A single suite that goes beyond OWASP Top 10 for full coverage for API specific threats, account takeover, malicious bots, L7 DDoS, and more.
Respond. Streamline incident response with complete visibility, smart triggers, and active threat verification.
Test. Automate security testing of your APIs and web assets. Prioritize remediation for every asset, in every environment.
In this role, you will be responsible for:
Customer Support & Success
Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance.
Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products.
Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm.
Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders.
Product Expertise & Improvement
Act as the customer’s voice by systematically collecting feedback and translating it into clear feature requests for our product managers.
Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team.
Contribute to the evolution of our product line by providing real-world insights from customer interactions.
Implementation & Knowledge Management
Manage the deployment and configuration of Wallarm solutions in diverse customer environments.
Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base.
Own and maintain the support team’s test environment to ensure effective problem replication.
Requirements
We’re looking for candidates with:
3+ years of expertise in Customer Support and User Support positions
Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level
Ability to configure network settings and Linux OS routing
Ability to work with system services and system logs of Linux OS
Experience with Docker
Understanding the main points of information security in the network and web applications
Knowledge of Nginx and the HTTP protocol
Knowledge of the seven-layer OSI model, networking rules, and routing principles
Will be a plus:
Experience in technical support in a hosting company, technical integrator, or vendor
Experience with Kubernetes and Ansible
Scripting skills in Bash, Perl or Python
Experience with Cloud environment
Cybersecurity knowledge
What we offer:
Ability to work on a product that makes the Internet safer
Completely remote work
Shift hours: 08:00 EST till 16:00 EST, Tuesday - Saturday
Competitive salary
Paid days off
Medical insurance
Working equipment
