Job Description
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Senior Recruiting Coordinator is an integral part of our Employee Experience Team at TELUS Digital. This is a hybrid role requiring you to be onsite in one of our office locations (Charlottesville, VA; Boston, MA; Durham, NC; or Columbus, OH) a minimum of three days per week (Tuesday, Wednesday, Thursday).
The Opportunity
We’re seeking a Senior Recruiting Coordinator to orchestrate seamless interview experiences for our commercial and executive-level candidates. This is a multi-faceted role where you’ll work closely with candidates, hiring managers, interviewers, and talent acquisition worldwide. You’ll serve as an organizational backbone managing executive calendars and communications, coordinating complex travel and logistics, and ensuring seamless day-to-day operations.
Responsibilities
Recruiting Coordination & Candidate Experience
- Coordinate end-to-end interview logistics for commercial and executive-level candidates across global markets
- Manage virtual and on-site interview scheduling among complex calendars across timezones
- Coordinate with executive assistants, Travel, IT, and Facilities to ensure seamless interview experiences
- Organize comprehensive candidate experiences including office tours, agendas, lunches, conference rooms, and travel itineraries
- Maintain proactive communication with all stakeholders, handling last-minute schedule changes and special requests
- Manage candidate communications throughout the interview process, ensuring timely updates and exceptional experience
- Partner with hiring managers to optimize interview processes and candidate flow
- Maintain accurate candidate tracking and interview scheduling systems
- Facilitate post-interview feedback collection and coordination
- Support offer process coordination and pre-boarding logistics
Qualifications
- 3-5 years of recruiting coordination or talent acquisition support experience
- 2+ years of administrative support or business operations experience (executive-level preferred)
- Proficiency with ATS systems, HRIS platforms, and scheduling tools
- Google Workspace skills
- Excellent written and verbal communication skills
- Strong organizational, project management, and prioritization abilities
- Experience with expense management and travel coordination platforms
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
What We’ll Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Assistance Program (EAP)
- And more!
*Individual compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Role ranges are periodically reviewed and updated based on market changes, internal needs, and industry trends. To drive ongoing pay equity for team members, TELUS Digital conducts regular compensation audits.
USA Pay Range
$68,000—$76,000 USD
