Job description
Job Description for Client Success Manager (100% Remote – Chicago Area Preferred):
👉 Do you take pride in creating great experiences for others?
We’re hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams.
About the Role
We’re looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed 🌟. In this role, you’ll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations.
Some days you’ll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you’ll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You’ll never be expected to know it all, you’ll always have expert teammates to lean on, but over time, you’ll grow your expertise so you can guide franchisees directly with confidence.
This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.
What You’ll Do:
Serve as a trusted point of contact for franchise owners, building strong relationships
Champion and coordinate requests with internal marketing, training, and operations teams
Provide responsive, empathetic support and follow-through on client needs
Contribute to projects such as training programs, marketing reviews, and process improvements
Deepen your knowledge of our systems and processes to provide more direct guidance over time
What We’re Looking For:
Friendly and empathetic with strong people and communication skills
Natural leader with a drive to grow professionally and personally
Quick learner, organized, and persistent in getting things done
4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)
Why WIN
100% remote role (Chicago-area candidates preferred)
Collaborative, inclusive culture built on respect and growth
Health, dental, vision insurance + PTO + 401(k) match
Career development and advancement opportunities
A team that values working hard, having fun, and celebrating success together
