Job Description
Wishpond Technologies currently has the position of Account Manager Trainer & Enablement Specialist available, and we’re excited to tell you about it!
OVERVIEW
We are seeking a driven and disciplined Account Manager Trainer & Enablement Specialist to join our Account Management team. This is a fully remote position, and the successful individual could be based anywhere in the world. You will work with an amazing remote team servicing and building relationships with clients primarily based in the US and Canada.
We’re looking for an experienced trainer and customer success professional to build and deliver a world-class AM training program. This is a foundational role; you’ll create the curriculum from scratch and own the ongoing development of our Account Manager team. In collaboration with the Account Management department, the Account Manager Trainer & Enablement Specialist is responsible for the success of Wishpond Technologies.
RESPONSIBILITIES
• Build and maintain training modules covering campaign strategy, client asset creation, and AI-powered workflow tools
• Develop playbooks and reference guides AMs can use day-to-day
• Create assessments to track learning and readiness before AMs take on client work independently
• Lead onboarding training for all new Account Manager hires
• Run ongoing skill development sessions for the existing AM team
• Partner with Account Directors to identify skill gaps and prioritize training topics
• Train AMs to build client strategies and campaign plans (transitioning this work from Account Directors)
• Coach AMs on using AI tools to produce client-ready assets faster and at higher quality
• Develop a repeatable framework AMs can follow for strategy and campaign builds
• Other duties as assigned.
QUALIFICATIONS
• Experience in customer success, digital marketing, or account management
• Background in training, coaching, or L&D; curriculum building experience is a strong plus
• Comfortable with AI tools (ChatGPT, Claude, etc.) and eager to teach others how to use them
• Strong communicator who can simplify complex topics
• Highly organized and structured, nothing falls through the cracks
• Self-starter who can build structure where little currently exists
• Fluent in English; most of our clients are based in the US and Canada
• Comfortable working cross-functionally and owning outcomes
• As part of a diverse team, the ability to work both independently and collaboratively.
• Organized, administratively strong, and have solid writing, phone, and general communication skills.
WORK ENVIRONMENT
• Given the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software.
• The individual must be prepared to work standard business hours on Pacific Time.
• Due to the nature of this role, we may verify backgrounds, including conducting employment reference, criminal record and credit checks.
• Once hired, the successful candidate must provide a valid government-issued photo ID and proof of residential address as part of their onboarding process.
GREAT REASONS TO APPLY FOR THIS ROLE
• Fully remote position allowing you to work from your home anywhere in the world !
• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews to facilitate your success
• Competitive compensation based on experience and proven abilities
• Great referral programs with incentives and bonuses
• Unbelievable product discounts when you use our products for your own business
• A global workforce of multi-cultural and talented colleagues
• A close-knit operation with amazing growth opportunities for your personal development
• A high-growth SaaS technology company publicly traded on the TSX Venture Exchange
• Corporate headquarters in beautiful Vancouver, British Columbia, Canada
ABOUT US
Founded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients.
Wishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company.
To learn more about Wishpond Technologies, please visit our website or any of our social media platforms:
• Website: www.wishpond.com
• Instagram: @wishpondofficial
• Twitter: Wishpond
• Youtube: Thewishpond
• LinkedIn: Wishpond
APPLICATION PROCESS
If you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter
Wishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation
We thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries
Internal Applications close on Monday, April 27, 2026, at 4:00 pm Pacific Time
