Job Description
The IT Support Specialist provides hands-on technical support, manages user
access and hardware, and ensures a secure, reliable IT environment. This role
supports both onsite Denver employees and distributed team members. Because
of hardware handling, office support, and onsite troubleshooting, this position
requires being onsite in Denver several days per week.
Key Responsibilities
End-User Support
Provide Tier 1–2 support for employees in the Denver office and remote team
members
Troubleshoot Microsoft 365 / Outlook
Troubleshoot Slack
Troubleshoot Zoom
Troubleshoot VPN and basic networking
Troubleshoot Mac and Windows device issues
Troubleshoot printers, monitors, docking stations, and peripherals
Manage and resolve helpdesk tickets in a timely, communicative manner
Systems Administration
Administer user accounts, access, and policies in Azure AD / Entra ID
Administer Microsoft 365 Admin Center
Administer Slack Admin
Administer Airbase (cards, reimbursements, approval routing)
Administer Salesforce (basic access, MFA, login troubleshooting)
Provide Active Directory management
Manage rights provisioning across systems and enforce least privilege access
Manage SSO across systems and troubleshoot authentication issues
Assist Internal Systems team in supporting system enhancements, integrations,
and rollouts
Cloud & Access Management
Support AWS account provisioning and management including access setup and
role assignments
Manage and document third-party SaaS access
Maintain access documentation and audit readiness related to user provisioning
and permissions
Hardware & Asset Management
Own end-to-end laptop lifecycle including ordering, imaging, Kandji enrollment,
configuration, shipping, and returns
Maintain accurate hardware and software inventory
Support onsite hardware troubleshooting, repairs, and replacements
Support scaled deployment efforts for devices, tools, and configurations
Security & Compliance
Manage device security and compliance using Kandji for device enrollment,
configuration profiles, patch management, and lost/stolen device controls
Manage Office/Intune compliance as applicable
Enforce security standards including disk encryption, MFA, OS updates, and
compliance automations
Assist with SOC 2 evidence gathering and maintaining related controls
Promote least-privilege and secure-by-default practices across systems
Respond as internal IT expert to customer security RFPs and security
questionnaires
Project & Collaboration
Work closely with Internal Systems, Engineering, and Finance
Support ongoing improvements and deployments across Salesforce, NetSuite,
Boomi, Airbase, and Avalara
Document recurring issues and propose automation or process improvements
where possible
Must-Haves
2–4+ years of IT support or helpdesk experience
Strong Mac and Windows support skills
Experience with Azure AD / Entra ID and Microsoft 365 administration
Hands-on experience with Kandji
Strong troubleshooting and communication skills
Ability to work onsite in Denver several days per week
Nice-to-Have
Slack admin experience
Basic Salesforce user support
PowerShell or bash scripting basics
Fundamental networking knowledge (DNS, VPN, Wi-Fi)
Experience with SOC 2 or similar compliance frameworks
Experience supporting scaled deployments and rollouts
Experience with SSO and identity lifecycle management best practices
Success Measures (First 90 Days)
Handles Tier 1–2 support independently and proactively
Owns onboarding/offboarding and keeps processes running smoothly
Maintains accurate asset inventory and consistent Kandji compliance
Understands core system relationships and escalation paths
Provides dependable, friendly, and efficient support to employees
Benefits & Perks
Salary Range: $65,000 – $85,000 annually, depending on experience and skill level.
- Comprehensive medical, dental, and vision
- 401(k) with company match
- PTO, sick time, and holidays
- Dependent Care FSA
- Employer-paid Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Training & Development opportunities
- Employee Assistance Program (EAP)
Who We Are
Wowza Media Systems is a Colorado-based global leader in video streaming software. Our technology powers live and on-demand video delivery for education, healthcare, enterprise, gaming, government, and more—reaching customers in over 100 countries. Backed by Clearhaven Partners, we continue to grow by pushing innovation in scalable, low-latency video streaming.
Why Join Wowza?
At Wowza, you’ll be part of a fast-paced, mission-driven team working on solutions that power critical real-world applications—from live-streaming graduations to helping parents monitor NICU care. We encourage ownership, collaboration, and innovation while providing a supportive, global team environment.
