Job Description
Description
Hello, let’s meet!
Who We Are
While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big Data. Today, we’re a team of 1,000+ experts delivering top-notch work across cloud, data, and software. And we’re just getting started.
What We Do
We work on projects that matter – and that make a difference. From fintech and e-commerce to aviation, logistics, media, and fashion, we help our clients build scalable platforms, data and AI solutions, and cutting-edge applications to shape the future of tech. Our clients include McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more.
We value smart tech, real ownership, and continuous growth. We use modern, open-source stacks, and we’re proud to be trusted partners of Databricks, dbt, Snowflake, Azure, GCP, and AWS. Fun fact: we were the first AWS Premier Partner in Poland!
Beyond Projects
What makes Xebia special? Our community. We support tech communities, organize meetups (Software Talks, Data Tech Talks), and have a culture that actively support your growth via Guilds, Labs, and personal development budgets — for both tech and soft skills. It’s not just a job. It’s a place to grow.
What sets us apart?
Our mindset. Our vibe. Our people. And while that’s hard to capture in text – come visit us and see for yourself.
We are seeking an experienced Delivery Head to lead and oversee all delivery operations for the US or MEA region. This role is pivotal in ensuring successful project execution, client satisfaction, and operational excellence across multiple service lines. The ideal candidate will combine strategic vision with hands-on leadership to drive growth and innovation.
You will be:
Regional Leadership: Own delivery governance for the US region, ensuring adherence to global standards. Act as the primary point of contact for all delivery-related topics with key clients and internal stakeholders,
Client Engagement: Build strong relationships with client leadership teams, providing regular updates on delivery progress and identifying opportunities for value addition. Support cross-sell and upsell initiatives in collaboration with account managers,
Operational Excellence: Drive delivery metrics, quality assurance, and continuous improvement initiatives. Ensure timely resolution of escalations and maintain high client satisfaction scores,
Team Management: Lead and mentor Delivery Managers, Program Managers, and cross-functional teams. Foster a culture of accountability, collaboration, and innovation,
Financial Accountability: Manage budgets, forecasts, and profitability for regional delivery operations.
Requirements
10+ years of experience in IT services delivery, with at least 5 years in a leadership role,
proven track record of managing large-scale delivery programs,
experience with successful off-shore delivery for US Clients and strong contribution to the region development and growth,
good understanding of region specifics,
strong stakeholder management and communication skills,
strong sense of ownership,
customer and team focus,
fluent in spoken and written English.
Work from Poland and a work permit are required.
Recruitment Process:
CV review – HR interview – Interview– Face interview – Decision
