Job description
Company Overview
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Team & Role
You will be part of a growing HR team based in India, supporting Zuora’s India site and playing a key role in shaping the employee experience locally while partnering closely with global HR teams. Our team sits at the heart of the employee journey, ensuring that people processes are seamless, responsive, and delivered with care.
This is an exciting time to join Zuora. As the organization continues to grow and evolve, employee experience and the ability to build high-performing teams are critical to our success. This role directly contributes to that mission by ensuring HR operations run smoothly, service levels are consistently met, and employees feel supported throughout their lifecycle at Zuora.
As an HR Analyst, you will work across teams, cultures, and functions, gaining exposure to a wide range of HR operations and shared services work. You will have opportunities to take ownership of processes, contribute to new initiatives, and help improve how we deliver HR services at scale.
The role also offers the chance to work with modern HR tools and explore the use of automation and AI to simplify processes and improve efficiency. If you are someone who enjoys problem-solving, improving ways of working, and making a real impact on employee experience, this role offers meaningful learning, growth, and visibility within a global SaaS organization.
This is a hybrid position, so you will work both remotely and in the office.
What you’ll do
In this role, you will contribute to the following initiatives, among others:
Enable Scalable HR Operations & Shared Services
- Deliver a consistent, accurate, and employee-centric HR operations experience across onboarding, employee lifecycle changes, and offboarding, supporting Zuora’s growth in India and globally.
- Become a trusted shared services partner for employees and managers by resolving HR operational queries within defined SLAs and continuously improving service quality.
- Ensure high data integrity and compliance by maintaining complete, accurate, and audit-ready employee records in the HRIS.
Ensure Payroll Accuracy, Compliance & Audit Readiness
- Enable timely, error-free payroll outcomes by partnering with payroll teams and vendors to validate inputs such as attendance, leave, variable pay, and employee changes.
- Safeguard Zuora’s compliance posture by ensuring adherence to Indian labor laws and statutory requirements (PF, ESIC, PT, LWF, gratuity, etc.) across the employee lifecycle.
- Strengthen operational governance by managing HR vendors against SLAs and supporting internal and external audits with reliable documentation and data.
Deliver Seamless Employee Lifecycle Experiences
- Create a frictionless pre-onboarding and onboarding experience by owning documentation, background verification initiation, system access coordination, and new-hire readiness.
- Partner cross-functionally with IT, Payroll, and Workplace teams to ensure Day 1 success for every new hire.
- Ensure smooth, compliant, and timely offboarding outcomes, including full & final settlements, exit documentation, system deactivation, and statutory checks.
- Support compliant and well-governed contractor management, aligned with company policies and local regulations.
Drive HRIS Excellence & Data-Driven Insights
- Own day-to-day HRIS operations to ensure accurate workflows, clean data, and reliable reporting that leaders can trust.
- Partner with HRIS and payroll vendors to resolve system issues, improve workflows, and enhance automation.
- Enable data-driven decision-making by delivering monthly dashboards and insights on hiring, attrition, and people metrics.
- Establish and evolve clear HR operations processes and protocols, collaborating closely with HR, Finance, and IT stakeholders.
Enhance Employee Experience & Engagement
- Contribute to a positive and responsive employee experience by providing timely, accurate guidance on policies, benefits, leave, and HR processes.
- Support employee engagement initiatives, surveys, HR programs, and internal communications that strengthen Zuora’s culture.
- Collaborate closely with HRBPs and global HR teams to ensure seamless, consistent process delivery across regions.
Lead Continuous Improvement & Operational Maturity
- Identify and lead process improvement initiatives that streamline HR operations, reduce manual effort, and improve turnaround times.
- Build and maintain HR dashboards, MIS reports, and compliance trackers to improve visibility and accountability.
- Own query management through the ZOE ticketing system, ensuring effective resolution, escalation, and follow-through.
- Strengthen operational knowledge by documenting FAQs and standard resolutions, contributing to a scalable shared services model.
- Support cross-functional and strategic HR projects as Zuora continues to evolve.
Build Future-Ready HR Operations
- Drive progress toward end-to-end onboarding optimization, automation, and digital HR processes.
- Identify gaps and recommend improvements that increase operational efficiency and scalability.
- Explore and contribute to AI-enabled process optimization opportunities within HR Operations.
- Support the creation of a globally centralized and standardized People Operations and HR technology framework.
Your experience
- Demonstrated experience managing core HR operations, including onboarding, offboarding, and HRIS data management
- Good understanding of payroll operations and statutory compliance frameworks
- Strong attention to detail with a process-oriented mindset in a fast-paced environment, preferably within a global Tech, SaaS, or GCC organization
Nice to have
- Strong coordination and stakeholder management skills.
- High level of confidentiality and integrity.
- Ability to manage multiple priorities in a fast-paced environment
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
- Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
- Medical, dental and vision insurance
- Generous, flexible time off
- Paid holidays, “wellness” days and companywide end of year break
- 6 months fully paid parental leave
- Learning & Development stipend
- Opportunities to volunteer and give back, including charitable donation match
- Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.
