Job description
Description
About Kuoni Tumlare
At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience.
Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV), and MyBus Landcruise.
We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts - enabling us to make a real difference to the world.
About the Business / Function
Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24⁄7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.
About the Role
About the Role
This role is to work closely with existing clients to maximize business opportunities, as well as explore and acquire new clients. The job holder is accountable for achieving budgeted actual GOP (gross operating profit) results, in line with sales revenue and margin targets as defined by the budget.
Key Responsibilities
Business development responsibilities (external) for the MICE team: conduct competitor analysis, market trend, and destination analysis, and prepare business intelligence reports.
Explore and identify potential new accounts for the MICE team: stay abreast of competitor activities, and actively follow up on sales quotation requests from potential clients. Attend local travel fairs and tradeshows.
Consultative selling: conduct sales visits and calls using a meeting planner effectively. Uncovering the client’s needs and requirements, qualifying requests with agents. Client relationship building, promoting new products, destinations, and last-minute deals, preparing proposals for clients, negotiation, and deal closing. Active problem solving and complaint handling, through working closely with internal departments to provide prompt response and resolve complex operational issues.
High-quality account management: define incentive agreements with agents, and define mark-up plans per market per agent. Enforce T&C, e.g., payment condition, compensation/supplement policy.
Business development responsibilities (internal): Account planning, budgeting and forecasting, profiling, and segmenting. Following up on wins, including confirmation monitoring; cooperation with Sales Operations and collating agent feedback; following up on losses, including regular review with internal departments e.g., quotation hub.
Attend and participate in regular internal sales meetings, providing recommendations on business strategy for responsible accounts/markets.
Ensure business transactions are in accordance with the company policies
Responsible for sales revenue and profit targets.
Requirements
To Succeed in the Role, You Should :
Be a team player, fast learner, self-motivated, and passionate about delivering quality customer service to our clients.
Take ownership of your own area of responsibility.
Be flexible and solution-driven, adaptable in uncertain conditions.
Be revenue-focused and driven to achieve targets.
Have excellent selling and influencing skills
Have strong communication and presentation skills in English and Mandarin
Have planning and organizational skills
Have good negotiation skill
Have good knowledge of destinations and tourist attractions in Europe
Have computer literate with Microsoft Office applications
We Are Looking for a Person is:
1~ 3 years of working experience in sales
Good for English & Mandarin: both in writing and speaking
Europe destinations groups’ travel operations experience is plus
What We Offer:
Opportunity to work in an international environment
Diverse & Inclusive culture
Learning and training opportunities for growth
Dedicated Employee Engagement Activities
Flexible & Remote Working
