Job description
Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed.
We’re looking for an Account Management Coordinator (Permanent Work from home) to join our team in Manila. We’re looking for a motivated individual to support our Account Management team by coordinating internal processes, managing daily administrative tasks, and assisting with customer interactions to ensure a seamless and impactful experience. Your efforts will help set both the team and our customers up for success with Lightspeed’s products.
The ideal candidate for this role has strong communication skills and naturally builds trust with others. You tackle challenges with a solution-oriented mindset and instinctively create processes to improve efficiency.
What you’ll be doing:
- Maximise customer retention by delivering excellent service, sharing product knowledge, and promoting best practices
- Maintain accurate customer records and data in CRM systems like Salesforce
- Assist in delivering customer communications and stay informed on product updates and support resources
- Provide light-touch customer support, handling basic product or billing queries or redirecting requests as needed
- Support Account Management leadership with various activities and ad hoc projects
And a little bit of…
- Helping prepare and coordinate customer meetings, including scheduling, agenda setting, and follow-ups
- Contributing to process improvements and team initiatives that enhance the customer experience and internal efficiency
- Supporting reporting needs by compiling data and business reports
- Pitching in with wider team efforts to achieve organisational goals, even when tasks fall outside your usual role
What you need to bring:
We’re looking for a candidate who has experience with the following:
- Previous experience in the retail or hospitality industry
- Proven experience in SaaS Customer Success, Account Management, or Support
- Background in technology administration or management
Our hiring process is very straightforward. You’ll undergo a preliminary video screening and the whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila’s heavy traffic!
Be a changemaker
You’ll enjoy:
- A flexible work environment that empowers you to do your best work
- A culture that celebrates performance
- The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
- Career-defining opportunities
Plus benefits designed to keep you happy, healthy and fulfilled.
Market-leading salary package
Permanent work from home setup
Coworking space available, if needed
We follow the PH holidays!
Benefits you can enjoy from day one:
- HMO for you and your 2 dependents (Maxicare)
- 15 Vacation leaves
- 10 Sick leaves
- Government Mandated Benefits
- FoodAllowance of 1000PHP per month
- Work from Home Allowance of 1000PHP per month
- Health and wellness benefit of 7500PHP per year
- Free LinkedIn Learning License
- Free access to Mental Health support and coaching services
Opportunity to grow your career in a company that values internal mobility
Exciting online and in-person events hosted regularly by our Manila Culture Club
Not yet convinced?
For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website, LinkedIn, and Youtube pages. We’re an open book!
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!
We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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