Job description
About Mogli
Mogli Technologies delivers a native Salesforce application for SMS and WhatsApp communications to global education organizations and nonprofits, along with extreme growth of clients in commercial verticals. Our products are easy to use and have robust functionality. Our fantastic team members have won the loyalty of clients around the world. We are a small, high-trust team focused on accelerating our clients’ success globally.
What we hold sacred around here:
Empathy: A powerful characteristic that’s about being in tune, seeing, knowing, and understanding others while also relating as a human in a tech-minded world. Listen. Ask questions. Offer tactful solutions. Instead of serving our own interests, we are wired to serve others.
Hustle & Tenacity: We are action-oriented and happiest in motion. We take pride in delivering exceptional experiences for our clients & partners. In the midst of adversity or challenges, we don’t quit, but hold to a vision and eliminate barriers to find resolution & make things happen.
Twinkle in your Eye: It’s that hidden energy, emotion, or humor – the excitement of having a particular idea before putting it into action. You know something about something and you are excited to share that knowledge.
Proactive: We aim for a no-surprises policy that builds trust by outlining the next steps early and often, identifying patterns, and courageously communicating. A little extra effort up front saves a big effort later on. Proactivity is a generous and conscientious act.
Growth Minded: We are continually evolving, creating, beautifully curious, and willing to step outside our comfort zones. Unwilling to settle for how things are, we are always looking for ways to engage more effectively and efficiently. Navigating a growing and dynamic business is easiest with a growth mindset.
Location: Remote within the United States
Reports to: Director of Client Success
Salary: $65k-$75k base salary, OTE $100k (uncapped), dependent upon experience
Anticipated Timeline: Applications will be accepted until the position is filled
Schedule: Flexible work hours within a standard business day
The primary responsibility of the Account Manager is to be the main point of contact for existing clients. The role is focused toward helping expand adoption of their client base through proactive engagement, account-based lead creation, business reviews, and non-technical support. Working closely with the Technical Support and Solutions Engineering teams, Account Managers ensure clients are successfully utilizing, and growing their usage of, Mogli’s products/services. This role reports to our Director of Client Success.
Responsibilities:
- Schedule and conduct periodic business reviews with existing clients to fully understand their use cases, pain points, and problems they are solving with our apps/services. Where appropriate, promote additional usage/growth to ensure success.
- Lead product inquiry and discovery calls with existing clients and other departments within the client’s organization.
- Own the client relationship and serve as a project manager & escalation point as clients engage with other departments such as Technical Support or Solutions Engineering.
- Coordinate with the Technical Support and/or Onboarding team to configure post-sales purchased features.
- Monitor client usage and plan utilization to ensure clients are successfully using, and growing usage, with Mogli’s apps/services.
- Provide regular usage updates to clients, as requested, to help clients understand their use of Mogli products and services.
- Actively participate in client kickoff calls and scoping calls with the Onboarding or Solutions Engineering teams.
- Prepare and deliver proposals for upgrades, additional licenses, or prepayments to solve client challenges and business opportunities with Mogli software/services.
- Provide support to clients during the renewal process; ensuring questions are answered and alignment is created between business challenge and solution.
- Expand usage of our apps/services to other departments within our existing clients’ organizations.
- Provide systems demonstrations appropriate to the needs of existing clients.
- Maintain real-time and accurate data within Salesforce, including regular audits of utilized gateways, custom objects, and other features of Mogli products to insure contract alignment.
- Facilitate phone number registration (post-onboarding) for all gateway types.
- Interact and support clients on non-technical requests using email, phone, or video conferencing.
- Establish, monitor, and support successful Client Use Cases
- Provide feedback to other teams, such as Product or Solutions Engineering, on common requests.
- Participate in weekly internal meetings and provide ideas and feedback around potential process enhancements.
- Coordinate with Sales Operations to support the contract signing and accounts receivable process.
- Facilitate a smooth client offboarding process (when applicable).
What you bring to the table:
- Minimum of 1 year selling or supporting B2B SaaS OR a strong technical understanding of Mogli’s products and services and a desire to grow your sales and relationship-building skills.
- Ability to quickly learn and understand the use case and business challenges the Mogli application solves by industry.
- Proficient in use of Salesforce.
- You are eager for the opportunity to apply your experience, knowledge and passion to help our organization and those of our clients to grow/scale.
- You have incredible time management skills and laser focus on the highest value activities.
- You are an agile learner, creative in your approach and undaunted when you need to pivot.
- You are articulate, friendly, optimistic, goal-oriented and success-driven.
- You have excellent communication, negotiation, persuasion, and partnering skills.
- You have the ability to set your own appointments with existing clients.
- You have strong presentation skills.
- You have strong organizational skills along with the ability to handle multiple priorities quickly and efficiently while working within tight deadlines.
- You can anticipate what needs to be done for existing clients and to proactively take action.
- You are driven, flexible and have a positive attitude.
- Strong written and oral communication skills with proven ability to initiate and manage relationships via phone, email and video conferencing.
The Benefits We are Proud to Offer:
- Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
- Support for professional development, including professional certification
- Matching 401k plan
- Employee Assistance Plan, AD&D, etc
- Flexible Time Off Policy
- 9 US Federal Holidays and 6 paid sick days
- Work from Anywhere in the United States
Our Commitment to Diversity, Equity, and Inclusion
We’re actively taking steps to make sure our culture is inclusive and that our processes and practices promote equity for all, including people of color, people from working-class backgrounds, women, and members of the LGBTQ+ community. We welcome and encourage applications from people with these identities or members of other historically marginalized groups.
Research shows that women and people of color tend not to apply to jobs unless they believe they are 100% qualified and apply to fewer senior-level positions. With that in mind, we encourage you to apply if you’re not sure whether you meet our qualifications. We’d love to have the opportunity to consider you.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
