Job description
Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!
Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.
Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:
Integrity – Collaboration - Relationships – Excellence – Creativity - Results
Join Us,
Concentric - “Your World Secured”
We are currently looking to hire an Account Manager to join our Corporate Team in Kirkland, WA!
*We are seeking candidates who are based in or able to work from Seattle, WA, San Francisco, CA, and Washington, DC. This position allows for remote work arrangements from Seattle, WA, San Francisco, CA, or Washington, DC.
JOB DESCRIPTION
The Account Manager is responsible for managing a suite of employees supporting Concentric employees - intelligence, security and family offices - by client and skillset to provide consistent engagement, training planning, and security solutions. The Account Manager will manage staff hiring, timecards, and supervisory oversight of embedded employees, and will cooperate with the Program Coordinator and other Embedded Team Managers to support a consistent program and trackable metrics. The position will work closely with the Director of Embedded Programs to follow, document, and manage program initiatives, and will engage other company subject matter experts to produce training and team improvements.
The ideal candidate will have practical experience in the security or intelligence fields, project management experience, and supervisory experience managing and mentoring relationships with diverse teams.
RESPONSIBILITIES
- Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements.
- Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being.
- Advocate for employee needs and escalate issues as necessary to HR or management.
- Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site
- Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed
- Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees
- Ensure client satisfaction with talent performance and resolve any concerns regarding embedded employees
- Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements.
- Maintain excellent rapport with clients
- Support the Director in developing program plans, identifying needs, and preparing new business proposals
- Facilitate communication between employees, clients, and internal teams to maintain alignment on program goals.
- Assist in the development of SOPs and guidelines, as required, for the client
REQUIRED QUALIFICATIONS
- Bachelor’s degree or equivalent combination of education and experience
- Experience with intelligence analysis, physical security, and/or risk management
- 3+ years experience in the intelligence or security field
- 3+ years of supervisory experience
- Strong interpersonal and relationship-building skills
- Excellent professional judgment and decision-making skills
- Excellent organizational and problem-solving abilities with great attention to detail
- Ability to handle sensitive employee and client matters with discretion and professionalism
- Proficiency with Google Suite
- Ability to travel 10% of the time
PREFERRED QUALIFICATIONS
- Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
- Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
- Adept at learning new software and web-based tools
- Familiarity with human resource practices
- Experience standing up or operating a Security Operations Center and providing physical risk assessments
- Experience applying for and managing security-related licenses
- Experience serving as a security Compliance Agent, Qualifying Agent, or Armed Principal
COMPENSATION & BENEFITS
100% employer-paid medical, dental, and vision benefits
Medical selection of PPO or HDHP, including HSA employer contribution
Medical FSA
Dependent Care FSA
Employer-paid insurance: life, STD, LTD, and AD&D
401k including employer match & immediate vesting
11 paid holidays
Paid leave (vacation, sick, parental, volunteer)
Annual Health & Wellness Benefit
Generous Fertility/Adoption benefit
National discount employee program
Employee Assistance Program for personal needs
Credentity Protection - Eclipse Digital Protection by Concentric
Dedicated Security and Intelligence Training Programs for Professional Development
Coaching and Mentoring Opportunities
JOB DESCRIPTION
The Account Manager is part of the Embedded Program Team and manages a suite of employees supporting security services. The position will manage several small groups of employees coordinated by client and skillset to provide consistent engagement, training planning, and intelligence solutions. The Team Manager will manage staff hiring, timecards, and supervisory oversight of the group, and will cooperate with the Program Coordinator and other Embedded Team Managers to support a consistent program and trackable metrics. The position will work closely with the Director of Embedded Operations to follow, document, and manage program initiatives, and will engage other company subject matter experts to produce training and team improvements.
The ideal candidate will have practical experience in intelligence analysis, project management experience, and supervisory experience managing and mentoring relationships with diverse teams.
RESPONSIBILITIES
- Supervise a suite of employees: run regular employee engagement, ensure compliance with program standards, manage timecards, and run performance improvement plans when required
- Provide intelligence expertise to engage with employees and troubleshoot team issues
- Develop training and engagement, including planning internal knowledge sharing and coordinating 3rd party certification as required
- Act as the hiring manager for all positions within the given suite of teams
- Maintain excellent rapport with clients when discussing employees and job function needs
- Assist with quarterly, annual, and one-off client meetings as required
- Follow Concentric and client onboarding processes to manage a streamlined workflow
- Support the Director in developing program plans, identifying needs, and preparing new business proposals
- Assist in the development of SOPs and guidelines for employee engagement
REQUIRED QUALIFICATIONS
- Experience with intelligence analysis, open-source research, physical security, and/or risk management
- 3+ years of experience in the intelligence or security field
- 3+ years of supervisory experience
- Strong interpersonal and relationship-building skills
- Excellent professional judgment and decision-making skills
- Excellent organizational and problem-solving abilities with great attention to detail
- Ability to handle sensitive employee and client matters with discretion and professionalism
- Proficiency with Google Suite
- Ability to travel 10% of the time
PREFERRED QUALIFICATIONS
- Bachelor’s degree or equivalent combination of education and experience
- Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models).
- Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment
- Ability to handle confidential material while building trust and rapport with various levels of management and people from all backgrounds and experience levels
- Adept at learning new software and web-based tools
- Familiarity with human resource practices
- PMP Certification
- Experience as an intelligence or investigative analyst
- Excellent professional judgment and decision-making skills
- Comfortable taking initiative and working independently
COMPENSATION & BENEFITS
- 100% employer-paid medical, dental, and vision benefits
- Medical selection of PPO or HDHP, including HSA employer contribution
- Medical FSA
- Dependent Care FSA
- Employer-paid insurance: life, STD, LTD, and AD&D
- 401k including employer match & immediate vesting
- 11 paid holidays
- Paid leave (vacation, sick, parental, volunteer)
- Annual Health & Wellness Benefit
- Generous Fertility/Adoption benefit
- National discount employee program
- Employee Assistance Program for personal needs
- Access to Learning Management System
Seattle, Washington Pay Range
$120,000—$130,000 USD
San Francisco, California Pay Range
$120,000—$130,000 USD
Washington, DC Pay Range
$120,000—$130,000 USD
Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.
