Job description
Position Overview
Dusty Robotics is building the future of construction through robotics and automation. Our flagship product, the FieldPrinter™, is revolutionizing how layout is performed on job sites across North America. We partner with the leading general contractors and trade partners in the industry to deliver accuracy, speed, and efficiency to one of construction’s most critical workflows.
We’re now looking to grow our Customer Success team with a seasoned Account Manager (AM) who will take ownership of post-sale lifecycle management for our most strategic and complex accounts. This role is ideal for someone with 5+ years of experience managing enterprise relationships and a proven track record of driving adoption, expansion, and renewals.
This is a remote role, with some travel (up to 25%) to client sites or team events.
Responsibilities
Strategic Account Management
- Serve as the primary relationship manager for a portfolio of enterprise clients across multiple projects and stakeholders.
- Conduct executive-level engagements, business reviews, and success planning to ensure strategic alignment and long-term growth.
- Build multi-threaded relationships across operational, technical, and executive layers.
- Navigate complex org structures and provide ongoing account org mapping and influence analysis.
Customer Success Operations
- Monitor usage analytics and proactively identify risks, underutilization, or blockers to scale.
- Establish and manage structured success plans across key milestones and timelines.
- Collaborate with implementation and support teams to ensure a smooth transition and continuity from deployment through maturity.
- Help clients identify actionable and realistic goals tied to business outcomes, and create shared plans to meet those targets.
Renewals & Expansion Strategy
- Own and execute renewal planning, forecasting, and expansion initiatives.
- Collaborate closely with Sales and leadership to align pricing models and growth paths.
- Lead commercial conversations when appropriate, positioning value clearly and strategically.
- Ensure clients clearly understand the ROI of Dusty through utilization data, efficiency metrics, and workflow impact.
- Demonstrate a persuasive, value-driven approach to renewal and expansion conversations, even with customers who may be on the fence.
Customer Advocacy & Enablement
- Promote Dusty champions and support customer participation in case studies, events, and reference programs.
- Act as the voice of the customer internally—advocating for features, fixes, or enhancements.
- Partner with Marketing and Product to amplify success stories and create educational content.
Cross-Functional Collaboration
- Provide structured and actionable feedback to Product, Engineering, and Support.
- Work with Finance, SalesOps, and Implementation to ensure contract alignment and operational consistency.
Process Improvement & Strategic Input
- Identify operational gaps and propose scalable solutions to streamline CS workflows.
- Help influence the direction of internal tools, reporting needs, and customer-facing assets.
- Mentor junior AMs and support ongoing team development and training initiatives.
Qualifications
- 5+ years in Customer Success, Strategic Account Management, or Client Services for enterprise B2B SaaS.
- Experience with construction technology, automation, or robotics preferred.
- Strong communication skills, with the ability to influence at all organizational levels.
- Confident leading both tactical and strategic conversations with stakeholders.
- Data-literate with experience using usage metrics to drive client decisions and action plans.
- Proficient with Salesforce, Notion, Slack, and similar business tools.
- Bachelor’s degree or equivalent work experience required.
- Proven ability to influence commercial outcomes and handle renewal/conversion discussions with confidence and tact.
We actively encourage applicants from diverse backgrounds and underrepresented groups to apply.
Join us in building the future of construction — one line at a time.
Why You Should Join:
In joining our team, you’ll become an important part of a small and fast-growing company. We are daring to accomplish something big, do you want to be a critical part of Dusty’s success? We are deeply committed to our mission, and we believe in removing roadblocks that distract us from reaching our goals.
To that end, we offer an unlimited vacation policy, a 401k with employer match, reasonable work hours, and flexible schedules. We know that our best work happens when we feel well-rested and capable of focusing all of our energy on making Dusty successful!
Strong, effective teams are composed of people with a diverse set of backgrounds and experiences who bring a variety of perspectives to their work. We actively encourage applications from a diverse pool, including those from historically under-represented groups such as women, people of color, people who identify LGBTQ, people with disabilities, and immigrants.
Our Code of Conduct:
Dusty Robotics exists to serve a wide variety of customers from all walks of life. We believe that our mission is best served in an environment that is friendly, safe, accepting, and free of intimidation or harassment. We do not tolerate abusive behavior.
*We are not accepting unsolicited resumes from third-party recruiters or agencies
