Job description
Account Manager
London (Remote Based)
Able to cover Territory: Around M25, Luton, Bedford, Basingstoke, Watford, Essex, Kent
With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK’s portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.
Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.
In this role, you will:
Reporting to the Manager, Accounts Team, in this position you will be responsible for leading customer retention and revenue growth within your territory of restaurants Around M25, Luton, Bedford, Basingstoke, Watford, Essex, Kent
In your role, you will be in tune with the local restaurant industry and will proactively engage with our restaurant customers. You will be innovative in overcoming customer obstacles, and provide constructive perspectives to challenge current thinking. The successful candidate will be positive and encouraging by nature, resilient under pressure, extremely organised and regularly sought after for insight, input, and collaboration..
Successful Account Managers will meet and exceed goals on a monthly, bi-annually, and annual basis. Meeting your goals is centred around your ability to:
- Work closely with customers to increase product and feature adoption, improve their online availability and ultimately grow their business through our partnership.
- Become a trusted adviser to our customers and influencing an ongoing retention of their business with us
- Proactively identify opportunities for growth and upsell opportunities.
- Maintain an expert level of understanding of all products and services that OpenTable offers.
- Proactively incorporate company strategies into your work and constantly be on the lookout for opportunities to increase your impact with customers.
- Ability to work independently and as part of a collaborative team, sharing best practices and learning from others
- Be highly visible and frequently face-to-face with our customers in the field. Excellent time management, ensuring a balance between on-site visits and virtual meetings to improve efficiency and impact.
- Stay current with organisational changes, initiatives, and vision.
- Work collaboratively with colleagues and key internal stakeholders
- Please apply if:
- You are passionate about hospitality and technology. Restaurant management and/or sales experience in the food and beverage industry is preferred but not crucial.
- You have strong organisational skills with the ability to prioritise tasks and manage multiple accounts simultaneously.
- You are driven, honest and have an eagerness to learn
- You are able to effectively influence and use data to guide your decisions
- You’re self-motivated and have the grit vital to thrive against ambitious expectations.
- You naturally communicate well, and can establish trust with people genuinely and quickly.
- Proficient in use of Google Suite, and Salesforce CRM
Benefits
- You will accrue 25 vacation days per year in addition to statutory UK Bank Holidays
- One Celebration Day per calendar year
- Private Health & Dental and Life Insurances
- Employee Assistance Program (EAP)
- Pension Fund
- Gym Discount
- Bike2Work
- Season Loan Ticket
- Reimbursable eye tests and 100 GBP contribution towards VDU glasses only
- Perkbox & Booking.com business discounts
Diversity And Inclusion
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.
We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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