Job description
About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
Account Manager, Enterprise Solutions
The Account Manager, Enterprise Solutions is a strategic role responsible for managing and growing a portfolio of enterprise healthcare accounts. This individual will leverage deep industry knowledge, product expertise, and customer insights to drive account growth, customer satisfaction, and adoption of PartsSource’s solutions. The Account Manager will foster strong relationships with key stakeholders, develop tailored account plans, and collaborate closely with internal teams to ensure the successful delivery of solutions that meet customer needs. By staying informed on market trends, regulatory changes, and competitive landscapes, the Account Manager will serve as a trusted advisor, positioning PartsSource’s offerings as critical to the success of its healthcare customers.
Key Responsibilities
Strategic Account & Territory Management:
Ownership of Territory & Accounts: Manage a defined portfolio of enterprise healthcare accounts, ensuring full program effectiveness and alignment with business growth objectives.
Sales Planning & Pipeline Generation: Analyze historical performance, customer insights, and macroeconomic factors to develop effective sales plans and maintain a steady flow of new opportunities. Manage and understand customer forecasting and potential opportunities for the next 12-24 months.
Account Expansion & Growth: Identify and pursue upsell and cross-sell opportunities within accounts, focusing on expanding PartsSource’s presence and increasing revenue.
Customer Retention: Proactively engage with customers to deeply understand their operational, financial, and business challenges, identifying potential risks and working collaboratively to offer tailored solutions that address their evolving needs, ultimately preventing churn and fostering long-term loyalty.
Account & Territory Knowledge: Maintain a deep understanding of the territory, including key accounts, market trends, and competitor activities, to uncover opportunities for growth and differentiation.
Relationship Building & Stakeholder Management:
Building Relationships: Foster strong relationships with key decision-makers and stakeholders within customer organizations, acting as a trusted advisor and ensuring alignment on business objectives.
Stakeholder Engagement & Coverage: Regularly solicit feedback from stakeholders to address concerns and resolve issues before they escalate, ensuring effective customer coverage and satisfaction.
Customer Advocacy: Serve as the primary point of contact, ensuring a seamless experience for the customer by driving communication and collaboration across internal teams, such as Product, Customer Success, and Sales.
Product Knowledge & Solution Selling:
Building Relationships: Foster strong relationships with key decision-makers and stakeholders within customer organizations, acting as a trusted advisor and ensuring alignment on business objectives.
Stakeholder Engagement & Coverage: Regularly solicit feedback from stakeholders to address concerns and resolve issues before they escalate, ensuring effective customer coverage and satisfaction.
Customer Advocacy: Serve as the primary point of contact, ensuring a seamless experience for the customer by driving communication and collaboration across internal teams, such as Product, Customer Success, and Sales.
Program Execution & Risk Mitigation:
Product Expertise: Maintain an in-depth understanding of PartsSource’s product portfolio, features, and how offerings address customer needs. Stay up to date on internal product developments and leverage this knowledge in solution-selling scenarios.
Value Selling & Positioning: Effectively communicate PartsSource’s unique value proposition, demonstrating how the company’s solutions meet the specific needs of each customer. Enable cross-sell and upsell opportunities by positioning PartsSource’s offerings as critical to the customer’s success.
Industry & Competitor Knowledge: Stay informed of key competitors, market trends, regulatory changes, and technological advancements to position PartsSource’s offerings effectively and enhance customer value.
Internal Collaboration & Sales Tools Utilization:
Cross-Functional Collaboration: Collaborate with internal teams, including Operations, BDEs and SSEs, Customer Success, and Product, to drive adoption and achieve optimal results for both PartsSource and the customer.
Sales Tools & Resources: Utilize PartsSource sales methodology, processes and CRM systems (e.g., Gainsight, Matik) and other sales tools to track customer interactions, improve sales performance, and document account management activities. Ensure accurate and timely reporting for forecasting and account tracking purposes.
Communication & Negotiation:
Adaptive Communication: Tailor communication style, content, and messaging to meet the needs of each customer, ensuring effective negotiation and relationship management.
Presentation Skills: Build and deliver effective presentations to stakeholders, conveying key insights, progress updates, and future growth opportunities.
Your Background:
Bachelor’s degree in Business Administration, Healthcare Administration, Management, Engineering, or a related field.
5+ years of experience in healthcare, with familiarity in clinical engineering and hospital supply chain processes.
Proven experience in sales, account management, or a similar client-facing role.
Strong leadership, communication, and relationship-building skills, with the ability to manage complex programs and customer relationships.
Demonstrated ability to drive revenue growth, manage risk, and deliver exceptional customer experiences.
Proficient in CRM and sales tools, with strong data analysis and strategic planning capabilities. Salesforce.com and Mindtickle experience preferred.
Who We Want to Meet
Act Like an Owner – You take the initiative and are focused on seeing commitments all the way through to completion.
Serve with Purpose - You are purpose driven and committed to understanding the challenges our customers face.
Adapt to Thrive - You are open to new ideas, embrace change, and learn from new experiences.
Collaborate to Win - You communicate effectively across your team to deliver shared goals.
Challenge the Status Quo- You are a creative problem solver and focused on making timely decisions with the data and information available to you.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
Read more about us here:
PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
WSJ: Bain Capital Private Equity Scoops Up PartsSource
PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
