Job description
At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.
Skillsoft is seeking an experienced, motivated, and successful Account Manager to manage a portfolio of existing accounts. The individual will possess a track record of consistently exceeding goals for revenue retention, growth, and customer satisfaction.
OPPORTUNITY HIGHLIGHTS:
- Exceed quarterly and annual targets for retention and growth including quota, GRR, NRR, cross-sell, and upsell for assigned accounts.
- Consult with economic buyers, champions, and other stakeholders to understand the customer’s workforce upskilling and reskilling needs, business challenges, and key goals.
- Develop and execute account strategies aligned with customer workforce transformation needs and utilizing key customer and industry data points.
- Establish strong customer partnerships spanning the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs.
- Generate, update, and close renewal and expansion opportunities to ensure forecast accuracy and meet targets.
- Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves value realization, leading to renewal and expansion.
- Meet all requirements related to CRM hygiene including account health, account plans, close plans, activities, contacts, communications records, NPS, etc.
- Manage renewal timelines effectively including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts.
- Achieve annual certification in the use of Skillsoft methodologies, models, and tools used to drive value realization, renewals, and growth.
SKILLS & QUALIFICATIONS:
- 3 – 5 years proven track record in sales, account management, customer success, and/or customer renewals.
- Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting.
- Bachelor’s degree preferred.
- Experience in managing customer relationships in a B2B environment.
- Sales experience in a technology-oriented field is preferred.
- Proficiency in Microsoft Office products.
- Working knowledge of Salesforce.com is preferred.
- Formal understanding of Solution/Consultative Selling.
- Must possess formal understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale.
- Familiarity with MEDDPIC is preferred.
- Ability to work with cross-functional departments and roles to manage all aspects of the customer life cycle.
- Excellent ability in analyzing opportunities for cross-sell and upsell potential within existing books of business.
- Proven ability to prospect and manage a designated territory to maximize revenue growth.
- Ability to manage multiple relationships within an organization
- Strong relationship-building and consulting skills.
- Operates with a sense of urgency and has a positive, winning attitude.
- Excellent written / verbal communication skills to interact with all levels of leadership.
- Experience using tools to conduct virtual client meetings and presentations.
MORE ABOUT SKILLSOFT:
Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.
Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.
Thank you for taking the time to learn more about us.
If this opportunity intrigues you, we would love for you to apply!
NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.
Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
