Job description
Trackforce is the world’s largest physical security workforce management SaaS company. Our technology provides physical security companies and corporations that employ guards with a single platform to manage their security workforce. We help improve response times, reduce administrative burdens, and lower costs.
Today, Trackforce serves 3,000+ clients in over 45 countries. We have over 300 employees with offices in Montreal,
Paris, and London. However, we embrace being remote-first!
You will define and drive the AI product vision, translating operational and regulatory needs into scalable, high-impact features powered by AI. This role is at the intersection of business, customer experience, and emerging AI technology—focused on delivering intelligent solutions that elevate security workforce management.
Key Responsibilities
- Define and prioritize AI-driven features that solve critical problems in security operations and workforce optimization.
- Engage with enterprise customers and internal stakeholders to uncover high-value, real-world AI use cases.
- Translate business needs into clear product requirements and collaborate with R&D to validate technical feasibility.
- Develop success metrics and track performance of AI solutions across adoption, ROI, and business impact.
- Stay up to date on AI regulation, privacy, and ethical considerations—baking compliance and trust into product design.
- Own the go-to-market strategy for AI features, working with marketing, sales, and customer success to drive adoption.
- Help shape internal education and documentation on AI capabilities and limitations for cross-functional teams.
Key Qualifications
- Bachelor’s degree in Computer Science, Business, Engineering, or a related field; Master’s or MBA is a plus.
- 5+ years of product management experience, including 2+ years working on AI/ML or data-driven products.
- Familiarity with LLMs, agentic workflows, and operational AI systems—ideally in an enterprise SaaS context.
- Domain knowledge in security operations or workforce management is strongly preferred.
- Proven track record of shipping AI-powered features that deliver measurable business outcomes.
- Strong communication skills with the ability to translate between technical teams and business stakeholders.
- Comfort with agile methodologies, data-informed decision making, and cross-functional collaboration.
Success Metrics
- Delivery and adoption of an AI feature portfolio that improves customer efficiency and satisfaction.
- Tangible business value from AI features, such as cost savings, workflow automation, or improved decision quality.
- Measured impact on KPIs such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and user engagement.
- Timely achievement of product milestones in sync with R&D, go-to-market, and compliance requirements.
Working at TrackForce
We offer a flexible, and fully remote environment so that you can harmonize your personal life with the fantastic work you will do here. Our team is highly focused on delivering value for our customers. Our recent merger has enabled us to become the true market leader in the security workforce management software space.
The values we live by:
- Foster Curiosity
- Lead with empathy
- Take Ownership and be accountable
- Empower diversity
- Be True and act with Integrity.
#LI-Remote
Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and drive and do not meet all of the above, we encourage you to apply!
Trackforce is proud champions of diversity, equity, belonging, and inclusion. We have a zero-tolerance policy for any form of discrimination against people in protected classes or based on prohibited grounds. All qualified applicants will receive fair consideration for employment in compliance with the applicable employment and human rights legislation.
