Summary
The job involves providing Tier 1 and Tier 2 help desk support for logistics domain systems as a NAVSEALOGCEN ITSS - Application Software Developer. The candidate should have at least 3 years of experience in a related IT environment, preferably with experience supporting the Department of Navy logistics and supply chain business systems.
Requirements
- At least 3 years of experience in a related information technology environment providing support to users
- Active secret security clearance is required
- Exceptional customer service mannerism and attitude
- Experience with trouble ticketing systems
- Ability to validate configurations and user setups
- Strong problem-solving skills
- Ability to communicate with a wide range of users with varying degree of IT system knowledge and experience
- Ability to manage multiple trouble tickets and prioritize resolution activities
- Strong team player with ability to work with project technical resources
- Experience with JIRA or other documentation tools
- Background with agile development methodologies
- Must have or be able to achieve Cyber Security Workforce Certification, IAT-II
Responsibilities
- Provide Tier 1 and Tier 2 help desk support for a portfolio of systems supporting the logistics domain
- Respond to trouble tickets, provide recommendations, troubleshoot issues and provide support as needed to resolve user issues or to escalate the trouble ticket for resolution by a technical subject matter expert
Preferred Qualifications
Experience supporting the Department of Navy logistics and supply chain business systems or similar custom legacy portfolios
