Summary
The job is for a position in a multinational BPO company in Athens, where the employee will liaise with clients, identify customer needs, build trust, provide information, keep records, and follow communication procedures. The candidate should be a native or near-native German speaker with good English skills, strong phone contact handling skills, excellent communication and presentation skills, customer orientation, ability to adapt, multi-task, prioritize, and manage time effectively.
Requirements
- Native or near to native German language (C2)
- Very good command of English language (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Responsibilities
- Liaise between the client and the company
- Identify and access customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
Benefits
- Competitive Remuneration package
- Extra bonus depending on the performance appraisal
- Health care benefits and numerous other discounts
- Relocation Cost (for candidates outside Greece)
