Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a passionate and technically skilled Associate Cloud Operations Support Engineer to join our Cloud Applications Support Team in Vertical Markets. In this role, you will be responsible for ensuring the smooth operation, performance, and reliability of business-critical cloud-hosted applications. The ideal candidate should have strong troubleshooting skills, a proactive mindset, and excellent communication abilities to support customers effectively.
How will you make an impact?
- Participate in “eyes on glass monitoring” and play a key part in alert response and Incident Management processes
- Provide technical support for complex, cloud-hosted applications.
- Troubleshoot and resolve high-severity, complex issues across multiple systems.
- Perform routine application maintenance, patching, and upgrades.
- Monitor daily data processing activities and troubleshoot operational failures.
- Build and enhance proactive monitoring and alerting tools.
- Contribute to automation initiatives using Ansible, Python, or Perl scripting.
- Assist in setting up and securing new application instances and environments.
- Participate in change management processes: creating deployment/rollback plans and executing patches or fixes.
- Create and maintain a comprehensive knowledge base of technical solutions and resolutions.
- Develop and maintain deployment scripts for various environments (UAT vs. PROD).
- Tune application and web server configurations for performance optimization.
- Collaborate with R&D, Professional Services and other Operations teams to implement, maintain infrastructure and application.
- Develop and maintain internal tools and utilities to improve support efficiency.
- Drive clear and timely communication with stakeholders during critical incidents.
- Be flexible to work in a 24x7 shift model, including off-hours and on-call duties.
Have you got what it takes?
- BS or MS Computer Science or related degree
- 1-1.5 years of relevant experience
- Excellent hands-on experience in managing Application Support (tier3/tier2 apps)
- Strong problem solving, analytical and communication skills
- Exposure in handling complex application performance issues
- Good experience in a DevOps environment / Operations team / Infrastructure Operations team.
- Excellent Troubleshooting skills
- OS level knowledge (Windows or Linux/Unix)
- Database skills (SQL, Oracle or Postgres / Casandra)
- Application Server (Skills on any of Middleware technologies e.g. – Tomcat, WebLogic, WebSphere)
- Good understanding on Networking, Load balancers
- Exposure to scripting language (Ansible, Perl, Python, Ruby, Shell script, PowerShell etc.)
- Experience in working with tools like OpsGenie, Nagios, Rundeck
You will have an advantage if you also have:
- Experience with AWS Portal and familiarity with AWS services.
- Experience in Banking / Financial domain.
- Experience with SQL Database querying.
- Experience of Scripting. (Python, Perl, Power Shell)
- Experience of configuring Application Monitoring and Dashboards. (e.g. Grafana, Kibana)
- Experience working in an ITIL environment (e.g. Incident Management, Change Management)
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
