Job description
About Megaport
Megaport has transformed the way IT gets connected. We’re global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We’re also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We’re a lean, high-achieving team made up of over 300 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.
Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.
The Role
This role reports to the Network Operations Engineering Manager and is responsible for network operations and maintenance and providing level 3 support for services that Megaport customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable, and resilient network, with a focus on automation and providing elastic services to customers on demand.
Passionate about scalable networking with an interest in automation and software, you will work on robustly solving problems with a focus on customer experience and the end product. Ideally, you have come from a telecommunications or content distribution network background with experience working on large global networks and an intimate knowledge of routing protocols and label switching. Experience with SDN and cloud-based networking concepts is a must.
What You’ll Be Doing
- A senior representative within the Network Operations Engineering team
- Support the Capacity Management function
- Support the Network Risk Management function
- Participate in network procurement activities to ensure compliance with approved design standards
- Identify and lead network redesign initiatives to optimise performance and cost
- Manage assigned network projects end-to-end
- Host regular BAU, project, and capacity planning meetings
- Provide weekly, monthly, quarterly, and annual reporting on network performance and growth
- Review and approve scripts and programmes used in network projects
- Perform carrier and vendor analysis
- Train and mentor Operations Engineers within the team
- Support the operation and maintenance of Megaport’s next-generation network
- Lead resolution of major network and Layer 3 customer incidents
- Document all work in Megaport’s OSS/BSS systems
- Ensure appropriate monitoring is implemented across all network equipment
- Maintain strong technical relationships with vendors and internal engineering teams
- Provide escalation support to the Network Operations Centre, Sales, Deployment, and other business units
- Deliver technical summaries of proposed, planned, and completed work
- Evaluate, test, and certify new network hardware, systems, and software
- Develop and deliver training to Network Operations staff
- Collaborate with Engineering on network enhancement initiatives
What We Are Looking For
- Passionate about technology and solving complex problems
- Strong work ethic with a commitment to continuous improvement
- Focused on delivering a high-quality end-user experience
- Proven experience in network incident resolution, mitigation, deployment, and maintenance
- Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS Layer 2⁄3 VPNs
- Hands-on experience with Juniper and Cisco hardware platforms
- Experience with the Opengear platform for out-of-band management
- Experience managing network hardware installations and single-mode fibre patching in third-party data centres
- Familiarity with Linux and scripting in Perl or Python (highly regarded)
- Proactive, self-motivated, and highly organised
- Excellent attention to detail and time management skills
- Able to work effectively in dynamic environments
- Comfortable working autonomously and as part of a remote team
What We Offer
- Flexible working environments
- Birthday Leave
- Generous study and training allowance + 5 days paid study leave
- Creative, fun, and contemporary workspaces
- Motivated team of industry experts and new talent
- Celebrated success with ‘Legend’ and ‘Kudos’ Awards
- Health and wellness program
#LI-DNI
If you have any questions, please reach out to Megaport’s Talent Acquisition Team at [email protected]
NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport’s careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under “@megaportau.com”.
All applications will be treated in confidence.
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport’s data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.
