Job description
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B-CPT-9183 Bilingual Virtual Medical Assistant (Telehealth)
REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Entry - Junior Level
MIN. HOURS/WEEK: 40 hours/ week
SHIFT TIME ZONE: MST
SHIFT HOURS: Mon - Thurs 8 AM-5 PM MST and Fri 8 AM - 12 PM MST
SHIFT DAYS: Monday to Friday
Number of VAs: 1
GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English/Spanish
ACCENT PREFERENCE: Neutral
REGION PREFERENCES: N/A
Bilingual Virtual Medical Assistant (Telehealth)
Job Description:
We are looking for a Bilingual (English-Spanish) Virtual Medical Assistant to support our telehealth practice. The ideal candidate will be responsible for handling incoming calls, scheduling appointments, facilitating communication between patients and providers, and managing basic administrative tasks. This role requires strong communication skills, attention to detail, and the ability to use telehealth platforms efficiently
Key Responsibilities:
- Answer inbound phone calls and provide excellent customer service to patients
- Schedule, confirm, and manage telehealth appointments
- Serve as a bridge of communication between patients and healthcare providers
- Communicate clearly and effectively in both English and Spanish
- Use and maintain the Tebra platform for patient records, appointment scheduling, and data entry
- Assist patients with navigating the telehealth system and troubleshooting basic tech issues
- Perform data entry tasks, ensuring accurate and up-to-date patient information
- Handle other administrative support duties as needed
Qualifications:
- Bilingual in English and Spanish (Required)
- Experience in a telehealth or medical administrative role preferred
- Strong communication and interpersonal skills
- Highly organized and detail-oriented
- Comfortable with technology and able to quickly learn new platforms
- Experience using Tebra or similar EHR/telehealth tools is a plus
- Ability to multitask and manage time effectively in a remote work environment
- Excellent customer service skills with a compassionate and patient-focused approach
Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.
What we offer:
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Various open roles are available
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
- And more!
