Job description
We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:
- Member Services: Inbound customer support
- Retention: Inbound retention and customer engagement
- Pre-Cancel Services: Outbound re-engagement and light collections
- Third-Party Collections: Available by request only
Schedules & Availability
Training Schedule: Monday to Friday, 9:00 AM – 6:00 PM CST (First two weeks)
Post-Training Schedule: Monday to Friday, 10:00 AM – 7:00 PM CST
Attendance Requirements:
- 100% attendance required during training
- Ongoing attendance must meet a minimum of 93% to qualify for bonuses
Key Responsibilities
Handle a high volume of inbound and outbound customer calls
Resolve customer inquiries efficiently and professionally
Document all call activity accurately using internal systems
Adhere to all compliance and operational guidelines
Maintain performance metrics including attendance and key performance indicators (KPIs)
Fluent in spoken and written English
Basic computer literacy and ability to navigate multiple applications
Must pass a background check
Professional communication skills and customer service aptitude
100% attendance required during the first 3 weeks of training
Work Environment Requirements
- A private, quiet, and secure workspace free from distractions
- No public or shared environments permitted during work hours
Technical Requirements
- Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported)
- Dual Core 2 GHz processor (or better)
- Minimum 4GB RAM
- At least 80GB available hard drive space
- Monitor: 18” or larger, with a resolution of 1920x1080
- Wired keyboard and mouse (wireless peripherals not allowed)
- Wired headset with noise-canceling microphone
- Hard-wired high-speed internet connection (no Wi-Fi or satellite connections):
- Minimum download speed: 20 Mbps
- Minimum upload speed: 10 Mbps
- Firewalled router required (direct modem connections are not permitted)
