Job description
Chief of Staff
Location: New England
Type: Full-Time (Hybrid or Remote)
About Human Agency
Human Agency offers full-service business solutions to partners and the organizations we create. We are a team of problem solvers driven by purpose and a commitment to the free exercise of our and our partners’ human agency.
The Opportunity
We are seeking a highly capable and strategic Chief of Staff to help lead Human Agency into its next phase of growth — supporting both internal operations and high-touch client engagements.
This role sits at the center of strategy, execution, and communication — providing force-multiplying support to the CEO and executive team, guiding cross-functional teams, and ensuring that projects move forward with speed and excellence.
The ideal candidate is an experienced operator, client-oriented, and comfortable managing both the micro and macro. You’ll be critical in helping the organization stay aligned, adaptive, and operationally excellent.
Key Responsibilities
Strategic & Executive Leadership
Partner closely with the Founder and executive team to drive key initiatives and organizational priorities forward.
Lead and support cross-functional efforts across internal teams and external contractors.
Maintain focus and accountability on short- and long-term goals during periods of transition, including parental leave coverage.
Bring a strong understanding of technology and AI, with experience translating complex concepts into strategic insights and impactful solutions.
Develop clear, high-quality executive-level presentations, strategies, and documents that articulate ideas, goals, and deliverables effectively.
Client Service Delivery
Oversee execution of Human Agency’s service contract with multiple clients, including:
Marketing & Design: Manage designers and creative workflows; support strategy, asset creation, commercialization, and branding.
Template & Slideshow Development: Lead creation and iteration of flexible Google Slides toolkits and business presentations.
Website Support: Sprint management, copywriting, QA, Webflow coordination, and homepage takeovers.
Comms & Strategy: Provide interim comms leadership, business strategy advising, and client storytelling.
Ensure on-budget delivery, resource coordination, and strong client communication.
Track and manage time allocation against scoped hours and oversee cost escalations for overages or expanded work.
Operations & Project Management
Design, implement, and optimize internal systems for tracking projects, timelines, and deliverables.
Manage staffing assignments and subcontractor contributions across multiple client workstreams.
Coordinate team updates, ensure clarity on priorities, and escalate blockers proactively.
Communications & Reporting
Prepare agendas, presentations, and briefings for internal and external meetings.
Ensure the Founder’s voice is well-represented in communications during leave periods.
Synthesize complex information into actionable insights and clear documentation.
Who You Are
Experience & Skills
5+ years of experience in operations, client services, executive support, or strategic planning roles.
Proven track record leading complex, client-facing projects with multiple stakeholders.
Strong familiarity with digital marketing, communications strategy, creative workflows, and product storytelling.
Able to manage designers and evaluate creative work with a discerning eye for design — though not a designer by trade.
High proficiency with tools such as Google Workspace, project management platforms (Asana, Notion), Webflow, and Slack.
Experienced in crafting polished, executive-level documents and presentations that clarify vision, drive alignment, and present information with strategic clarity.
Mindset & Traits
Mission-driven with a desire to create meaningful, measurable impact.
Detail-oriented and analytical, with strong problem-solving instincts.
Adaptive, resourceful, and calm under pressure — especially in fast-paced or evolving environments.
Excellent communicator and relationship builder, capable of supporting both executive and client-facing work.
Able to hold strategic context while managing tactical execution.
Considerations
Educational Background: Bachelor’s degree, advanced degree, or equivalent professional experience in relevant fields considered.
Ethical Awareness: Commitment to ethical practices and compliance with industry standards.
Travel: Occasional travel (10–30%) may be required, particularly for client activations and events.
Why Join Human Agency
At Human Agency, we’re building something different — a team of thinkers, builders, and change-makers who believe in the power of purpose-driven work. You’ll have the autonomy to lead, the resources to succeed, and the chance to grow alongside a company creating meaningful impact for people and organizations across sectors.
Equal Opportunity Commitment
Human Agency is proud to be an Equal Opportunity Employer. We value diverse backgrounds, perspectives, and experiences and strive to build an inclusive culture where everyone feels welcomed and empowered.
