Summary
Join Counterpart as an early member of the Claims team and contribute to shaping and improving our active claims management processes and systems. As a key feedback provider, your input will help us provide world-class service through tightly managing legal costs, making data-driven decisions, and ensuring other parties pay their fair share.
Requirements
- At least 3 years of professional experience, with at least 2 years of experience litigating or managing claims in one or more of the following areas: Employment Practices Liability, Miscellaneous Professional Liability, Directors and Officers Liability, Errors and Omissions Liability
- Previous carrier or broker experience is a plus
- Bachelor’s degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred
- Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire
- Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed
- High level of personal initiative and leadership skills
- Exceptional time management, problem solving and organizational skills
- Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus
- Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution
- Strong communication skills, both verbal and written
- Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%)
Responsibilities
- Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you
- Actively manage each claim assigned to you in a way that produces the most timely and cost-effective resolution
- Build and maintain positive and productive working relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers
- Direct and monitor assignments to experts and outside counsel, and hold those vendors accountable for meeting or exceeding our service standards
- Support our data collection efforts and models by effectively using the Counterpart claim system to fully and accurately capture critical details about each claim assigned to you
- Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments
- Offer user-level feedback and insights to support the continuous improvement of our claim handling processes, guidelines, and systems
- Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision
Benefits
- Unlimited Vacation
- Work from Anywhere
- Stock Options
- Health, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Parental Leave
- Home Office Allowance
- Book stipend
- Professional Development Reimbursement
- No working birthdays
- Charitable Contribution Matching
