Job description
This is a fully remote opportunity
Gradient AI:
Gradient AI is revolutionizing Group Health and P&C insurance with AI-powered solutions that help insurers predict risk more accurately, improve profitability, and automate underwriting and claims. Our SaaS platform taps into one of the industry’s largest data lakes—tens of millions of policies and claims—to deliver deep, actionable insights. Trusted by leading carriers, MGAs, TPAs, and self-insured employers, Gradient AI has grown rapidly since our founding in 2018. Backed by $56M in Series C funding, we’re scaling fast—and it’s an exciting time to join the team.
About the Role:
We are looking for a proactive and hands-on Client Executive to join our Client Services team. In this role, you’ll manage every phase of the post-sale client lifecycle—from implementation and workflow design to data analysis, project management, and relationship building. You’ll work directly with our health insurance clients, ensuring they maximize the value of our predictive analytics solutions.
The ideal candidate will have a strong understanding of both client business objectives and the technical aspects of our platform, maintaining accountability for seamless implementation and successful, ongoing use of our products.
How you will make an impact:
- Act as the primary post-sale point of contact, building and maintaining strong, long-term client partnerships
- Lead post-sale implementation efforts by defining business needs, configuring product recommendations, and establishing ROI metrics
- Analyze and monitor client dashboards to ensure usability and uncover insights related to model performance
- Document all phases of project management and maintain detailed client engagement records
- Collaborate closely with Sales, Product, Data Science, and Engineering teams on a weekly basis
Skills needed to succeed:
- 5+ years of experience in a post-sale client relationship role, supporting customers through implementation and ongoing engagement
- Prior experience in the health insurance industry; underwriting background is a strong plus
- Exceptional organizational, communication, and documentation skills
- Proven track record in project/account management
- Strong Excel skills, including VLOOKUPs, pivot tables, data formatting, and reporting
- Experience using CRM tools; Salesforce preferred
- Customer-first mindset with the ability to build trusted client relationships
What We Offer:
- A fun, team-oriented startup culture.
- Generous stock options - we all get to own a piece of what we’re building.
- Unlimited vacation days.
- Flexible schedule that supports working from home.
- Full benefits package includes medical, dental, vision, 401k, paid paternal leave, and more.
- Ample opportunities to learn and take on new responsibilities.
We are an equal opportunity employer.
