Gradient AI

We provide AI solutions for the insurance industry. We started in 2012 as part of an actuarial consulting firm, initially using AI and machine learning (ML) to identify early workers’ compensation claims.

In 2018, we spun out as an independent company, based in Boston’s Seaport District, to offer complete underwriting and claims management solutions. Our SaaS platform uses a data lake with tens of millions of insurance policies and claims, plus economic, health, geographic, and demographic data. Our solutions improve loss ratios and profitability by accurately predicting underwriting and claim risks. They also reduce quote turnaround times and claim expenses through automation.

We serve mid-market and large insurers in the workers’ compensation, group health, and property & casualty markets. Our clients include primary carriers, third-party administrators, self-insured entities, brokers, captives, excess and surplus carriers, managing general agents and underwriters, professional employers’ organizations, reinsurers, and risk pools. Clients have reported results like a 13% decrease in combined loss ratio and expense ratio, an 86% increase in Direct Written Premium per Employee, and an 80% decrease in quote turnaround time for underwriting. For claims management, clients have realized over $300 million in savings.

Our investors include MassMutual Ventures, Sandbox Insurtech Ventures, BSC Capital, American Family Ventures, Forté Ventures, and Stone Point Capital. We specialize in artificial intelligence and machine learning for insurance, covering predictive analytics, risk ranking, group benefits underwriting, and claims triage. This includes solutions for health insurance, workers’ compensation, property & casualty, commercial auto, and business owners policies, as well as broader insurtech applications and generative AI for risk management.

Our core values guide how we operate and our culture.

Do the Right Thing: We act with integrity even when it’s difficult or unobserved.

Teamwork, We Before Me: We treat all coworkers and clients with respect, kindness, and compassion, and we embrace diversity and inclusivity.

Create Waves, Innovate: We encourage curiosity, leadership, and challenging the status quo.

We are a fast-paced, growth-mode startup with 51-200 employees.

Our work environment emphasizes learning and development. Employees have opportunities to grow their skills and take on new responsibilities. Our culture is fun, team-oriented, and collaborative.

We accommodate flexible schedules and work-from-home arrangements, with many roles being fully remote. Built In has recognized us five years in a row, naming us a Best Place to Work in Boston and Best Midsize Place to Work in Boston in 2025. We prioritize inclusivity and welcome employees to bring their authentic selves to work.

We offer competitive salaries, bonus plans, and equity participation, including generous stock options and grants.

Our full benefits package includes medical, dental, and vision coverage, an employee assistance plan, and a 401(k) plan with company contributions.

We provide a competitive vacation policy, unlimited vacation days, and 11 paid holidays. We also offer paid parental leave. Employees receive a company-issued MacBook and equipment reimbursement.

We support flexible schedules, including remote work. An annual performance bonus is also part of our compensation package.