Job description
Reports to: Chief Revenue Officer
Location: Abu Dhabi
Term: Full-time | Permanent
Mission: Founded in 2013, FNA’s mission is to make the financial system safer and more efficient.
Why is this role important?
As our Client Services Manager, you will support the next phase of our growth in the Middle East, a key strategic region for FNA. This role is crucial for expanding our existing footprint by deepening and broadening our network of relationships with leading government and financial organizations. You will leverage these partnerships to drive the adoption of our advanced technology, securing long-term commercial success and contributing to a safer, more efficient financial system in the region.
About the Role:
- You will serve as a principal representative for FNA in the region. Your days will be dynamic and self-directed, with a focus on building and strengthening our commercial engagements and strategic relationships. You will cultivate a strong pipeline through close collaboration with our global Sales and Marketing teams to tailor and execute a highly effective go-to-market strategy that is tailored to the regional context.
- A fundamental part of your role will be to oversee and ensure the success of client projects, from initial proof-of-value to full implementation. You will be an influential liaison, engaging with stakeholders at all levels, both internally and externally. This involves collaborating closely with our clients’ teams and FNA’s subject matter experts to define requirements and ensure a seamless delivery experience that addresses their complex needs. You will also manage and cultivate a network of channel partners across the Middle East and APAC, extending our reach and capabilities.
- You will interface directly with FNA’s global leadership and cross-functional teams, providing essential reporting and insights from the region. In this role, you will have the unique opportunity to leverage your regional expertise and network to build and shape this regional business unit, with a clear path to expanding your responsibilities and impact as the business grows.
Who we are looking for:
- We are looking for a credible and dynamic leader to join our team. You are a self-directed and confident professional with a network of high-level decision-makers within key government and private organizations in the Middle East.
Must-Haves:
- Demonstrated senior-level experience in business development and building commercial relationships within the UAE and the broader Middle East.
- An extensive network of contacts at senior levels within the region’s financial, technology, or government sectors.
- Proven success in managing and executing complex, national-level programs or projects with multiple stakeholders to successful completion.
- A Master’s degree, preferably an MBA.
- Exceptional ability to work independently and thrive in a globally distributed, fully remote work environment.
- Based in the United Arab Emirates.
Desired Skills:
- A background in or deep understanding of fields such as Digital Transformation, FinTech, Artificial Intelligence, Big Data, or Analytics.
- Experience working within or leading a Research and Development function, connecting academia or research to solve real-world problems.
- Proven success in promoting and positioning programs or solutions that support national strategic initiatives, such as Emiratisation.
- Experience managing channel partner relationships.
- Previous experience working for a software or technology-focused company.
Why join FNA?
- Own and deliver meaningful work with a global impact.
- Rapidly advance your career, thinking, and skills in a high-growth tech company.
- Collaborate with a diverse international team of innovative and high-achieving colleagues.
- Annual budget for personal and professional development.
- Flexible, remote working since 2014.
- International team off-sites in sunny locations.
- We reward curiosity, initiative, execution, and reliability with opportunity.
About FNA:
FNA is a leader in advanced network analytics and simulation.
Our software is used to uncover hidden connections and anomalies in large, complex datasets, to predict the impact of stress events, and to optimally configure financial systems and infrastructures. FNA is trusted by the world’s largest central banks, government authorities, commercial banks and financial infrastructures.
Equal Opportunity Employer
All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Our Commitment To Diversity
FNA’s DNA is woven with diversity, equity, and inclusion principles. We are proud of the diverse individuals, cultures and experiences represented within our international team. FNA champions an inclusive environment where everyone is empowered to thrive and succeed.
Remote Working
FNA maintains remote and flexible working that is driven by client needs. This may involve a combination of remote work and travel to client sites or our hubs for collaboration and team building.
