Job description
Snapdocs is a rapidly growing company that is disrupting the residential mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. Our products rely on carefully designed workflows, AI-based automations, and empathetic user experiences to deliver best-in-class customer experiences. We are backed by investors like Sequoia, Y Combinator, and F-Prime.
We are an innovative team. As we expand our product offering to serve more customers in more ways, we need to grow our team with smart, hungry, and curious people. That’s where you come in…
Job Summary:
The Operations Specialist is responsible for providing product support and assisting with product transactions on mortgage closing documents to ensure a smooth experience for all Snapdocs users. A top notch Operations Specialist can work at a fast pace, is self motivated and is passionate about providing positive experiences for our customers.
Essential Job Functions:
- Performs tasks in the document processing queue including: Classifications, Annotations, QC, eNotes, RON, and Post-Close QC
- Raise questions, and resolve common issues that occur during the duration of transactions and escalates when necessary
- Engage in 1:1s with their Supervisor bi-weekly
- Engage in team meetings weekly
- Assists with special projects as needed
Behaviors/Attributes for ADA and employee relations purposes:
- Maintains regular and punctual attendance
- Works overtime and holidays as assigned
- Works cooperatively with others
- Works in a remote (quiet environment)
- Has a functioning high-speed internet connection
- Complies with all company policies and procedures
- Shows up to meetings on time, ready to listen & participate
- Manages a calendar/schedule and raises concerns to managers if there is a conflict
Minimum Qualifications:
- High school diploma required
- Typically requires a minimum of 1-2 years of related customer service experience
- Strong written and verbal communication skills
- Ability to learn new computer system applications
Knowledge/Skills/Competencies:
- Detail oriented
- Ability to multitask, stay focused and self-manage in a fast paced environment where change is prevalent
- Empathetic & patient; has the ability to see things from others perspective, especially when problems arise
- Results oriented and self-motivated to consistently meet expectations in productivity and quality
- Positive with a natural drive to help people, customer service experience is a bonus
- Curious and has a learning mindset; eager for feedback
- Thrives in a team environment
This is not an exhaustive list of all the functions that the employee may be required to perform, and the employee may be required to perform additional functions. Snapdocs reserves the right to revise the job description at any time as an at-will employer. Employees must be able to to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
If you are located in the SF Bay Area, NYC, or Seattle Metro area, the hourly rate for this role is $25.00 For all other locations, the hourly rate is $22.00
At Snapdocs, we believe our differences make us stronger. We’re building a team of curious, driven people from all backgrounds who are united by a shared desire to solve meaningful problems and build something that matters. We value trust, autonomy, and the kind of collaboration that brings out the best ideas—and the best in each other.
To support our team, we offer a comprehensive & thoughtful benefits package for all full-time employees, which includes:
- Excellent medical, dental, and vision coverage
- 401(k) with up to 4% company match
- 16 weeks of paid parental leave
- Flexible Paid Vacation Time Off + 10 Sick Days for exempt roles
- Generous Accrued Paid Vacation Time Off + 10 sick days for non-exempt roles
- Summer & Winter Break (~1-week each) + 9 Holidays per year
- Healthcare and Dependent Care FSA
- HSA Employer Contribution ($75-150 for individuals, $150-$250 for families)
- $15K Family Building Benefit (lifetime limit)
- Life and Disability Insurance
- $1,500 Annual Lifestyle Stipend to support your well-being
Please note: Part-time employees are not eligible for benefits at this time
Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)
